Hispanic Diversity
Service Technician- SFR

Service Technician- SFR

locationPhoenix, AZ, USA
PublishedPublished: 2/10/2024
Full Time

Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Service Technician Level III (Sr. Service Technician), maintains the physical condition and appearance of the community. This position is accountable for identifying problems, completing service requests, and making repairs in order to maintain the material and aesthetic condition of the community. The Sr. Service Technician works in accordance with operating and safety standards, ensuring requests and repairs are made in a reliable, timely manner. This leader anticipates and evaluates potential problems then proactively develops plans to counter challenges. The Sr. Service Technician consistently strives to maintain the highest level of attention to the operational needs of the community.

Reports to: Senior Service/Service Manager has primary oversite of the Maintenance Technician Level III position. The Senior Service/Service Manager has the responsibility to determine the exact "day-to-day" duties of the Service Technician. Decisions will take into account the Technician's skills, experience, career goals, and how the individual best fits the working requirements of the community. This position may oversee Maintenance Technicians I and II with responsibility for scheduling work assignments and training.

Essential Functions/Responsibilities

  • Organize and perform general duties, preventative maintenance, and repairs consistent with Mill Creek Residential operating and safety standards 
  • Respond to problems with successful repairs: HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spa and water features, and trash management systems
  • Respond to resident requests in a timely manner, delivering excellent customer service
  • Thoroughly inspect vacated homes, document necessary renovations, and re-inspect completed  homes for the highest quality of work and superior presentation
  • Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects
  • Assist in the preparation of maintenance budgets and monitor a sufficient inventory of tools and supplies
  • Promote safe work practices among on-site team
  • Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
  • Address and complete all other duties as assigned
  • Embody the Mill Creek mission, values and brand promise in all that he or she does


  • High School diploma or equivalent (GED) preferred
  • 3-5 years maintenance technician experience
  • Multi-family, single family rentals, and/or built to rent housing experience helpful

Skills/Specialized Knowledge

  • Capacity to read, write, and speak English, such as, the ability to read and receive and all work instructions, service requests, comprehension of required trainings, understand labels on containers, and verbally communicate with associates, residents and vendors; complete required paperwork on own.
  • Accurately take measurements and perform basic arithmetic
  • General computer skills in Microsoft Office and property management-based software
  • Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment and safety devices
  • Safely use chemicals, paint, and general cleaning supplies
  • Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

About the Benefits of joining the Mill Creek Team

  • Competitive compensation
  • Comprehensive medical, dental and vision
  • Employer sponsored short and long term disability, Life and ADD insurance
  • 401k with employer matching
  • Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential?  If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

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