Hispanic Diversity
RN, Care Advisor

RN, Care Advisor

locationUnited States
PublishedPublished: 12/8/2023
Full Time

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

The Field Care Advisor Nurse provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.


  • Current license as RN in the state where the employee will be working
  • Minimum of one (1) year nursing experience; hospice or hospital experience preferred
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
  • Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
  • Mobile Driver - Valid driver’s license and automobile insurance per Company policy
  • Reliable transportation to meet patients’ needs
  • Excellent critical decision making and problem-solving skills
  • Excellent clinical and assessment skills
  • Ability to use equipment with visual and auditory mechanisms
  • Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
  • Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
  • Strong patient service skills
    • Information seeking / probing skills
    • Accurate knowledge transfer
    • Listening, understanding, and responding
  • Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits
  • Ability to work in a cooperative team environment 
  • Able to exhibit a sense of urgency in daily work activities
  • Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
  • Available to work shifts to accommodate extended hours of operation as scheduled
  • Ability to perform sedentary work with frequent interruptions
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
  • Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023

Some locations may require:

  • Completes clinical admissions for all Company services including, but not limited to:
    • Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner 
    • Identifies admission objections, concerns or other entry barriers and provides responses
    • Educates patient/family on admission requirements and addresses immediate needs
    • Completes informed consents and initial assessment according to regulations and Company policy
    • Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs
    • Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort
    • Obtains Physician orders
    • Completes documentation per Company policy
  • Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.
  • Communicates frequently with Admissions to ensure timely follow-up.  When assignment is complete, informs Admissions and prepares for next assignment.
  • Provides all necessary clinical communication timely using SBAR.
  • Discusses any potential needs with after-hours staff.
  • Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.
  • Obtains medical record information for the referral.
  • Develops strong relationships with case managers, physicians, etc. at facilities.
  • Works with Professional Relations Representatives (PRRs) to provide education on all available services.
  • Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.


  • Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with coworkers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

  • Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory.  Provides compassionate customer service to patients and families.
  • Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.
  • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
  • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.
  • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals.
  • Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.
  • Completes documentation per policy and procedure.
  • Perform other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.