Hispanic Diversity
Account Development Liaison -  Polk County area

Account Development Liaison - Polk County area

locationLakeland, FL, USA
PublishedPublished: 2/9/2024
Full Time

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

The Account Development Liaison is responsible for educating community care partners about the availability and benefits of, as well as the eligibility criteria for, Hospice and Palliative Care services for medically appropriate, terminally ill patients who meet all applicable hospice admission criteria. Also promotes Home Health services for non-Hospice patients to community care partners.


  • Bachelor's degree in related field preferred or an equivalent combination of education and experience
  • Minimum of two (2) years of professional medical sales experience preferred (other sales experience may be considered); background in healthcare considered
  • Ability to promote all service lines with potential referral sources in competitive areas
  • Technically proficient with Outlook, Word, Excel, Power Point and other job-related software
  • Professional presence with excellent communication skills (written and verbal), including public speaking
  • Bi-lingual in Spanish preferred
  • Mobile Driver - Valid driver’s license and automobile insurance per Company policy
  • Must be willing and able to travel throughout the designated service area
  • Able to manage time and contacts effectively to achieve desired outcomes
  • Ability to analyze, evaluate, plan, and execute both existing and potential sales activities and strategies that result in referral generation and the achievement of goals
  • Ability to work unsupervised, exercise a high degree of discretion and independent judgment while demonstrating the ability to make decisions which benefit the territory, Organization, and the management of the assigned individual budget
  • Self-motivated and resourceful


  • Satisfactorily complete competency requirements for this position.

Responsibilities of all Employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud      and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers, both formally and informally.
  • Participate in Quality Assessment Performance Improvement activities as appropriate for the position.

Job Responsibilities:

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.