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<p><b>Salary Range:&nbsp;</b>&nbsp;$105,267.00&nbsp;(Min.) -&nbsp;$139,478.00&nbsp;(Mid.) -&nbsp;$173,689.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Azure Identity Access Management (IAM) Engineer III is responsible for leading the design, implementation, and managing secure identity and access solutions within the Microsoft Azure ecosystem. This position plays a critical part in enforcing least privilege access, protecting sensitive data, and ensuring compliance with regulatory frameworks such as Health Insurance Portability and Accountability Act (HIPAA), National Institute of Standards and Technology (NIST), and International Organization for Standardization (ISO) 27001. This position ensures a secure, scalable, and compliant access to cloud resources while driving automation and innovation in IAM practices.</p><p>The Engineer will support Azure Active Directory, Azure B2C, and related identity services that underpin the organization’s digital platforms, including the new Salesforce-based Member and Provider portals.</p><p>Acts as a Subject Matter Expert (SME), serves as a resource and mentor for other staff.</p><h4>Duties</h4><p>Design, implement and maintain a secure IAM solutions using Azure, including Azure AD and Azure B2C.</p><p>Configure and maintain authentication and authorization technologies.</p><p>Develop and enforce security policies and procedures for least privilege, conditional access, and identity governance.</p><p>Develop, evaluate, and integrate IAM solutions with enterprise applications, including Salesforce, Microsoft 365, and third-party platforms.</p><p>Monitor IAM systems for performance, troubleshoot issues, and conduct regular audits to ensure compliance with regulations and internal policies. Respond to identity-related security incidents and anomalies.</p><p>Collaborate with cross-functional teams to integrate and ensure IAM solutions meet regulatory requirements.</p><p>Support the secure onboarding of users and applications to Azure B2C for external member and provider access.</p><p>Automate identity lifecycle management using scripting and orchestration tools.</p><p>Provide subject matter expertise on IAM technologies and best practices and stay current with industry trends. Maintain documentation and contribute to IAM governance frameworks and best practices.</p><p>Create technical documentation, process guidelines, and system architecture diagrams.</p><p>Participate in audits and assessments related to identity and access controls.</p><p>Apply subject matter expertise in evaluating business operations and processes. Identify areas where technical solutions would improve business performance. Consult across business operations, provide mentorship, and contribute specialized knowledge. Ensure that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provide training and recommend process improvements as needed.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Computer Science or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Computer Science or Related Field<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 5 years of experience in identity and access management, with a focus on Azure.</p><p>Experience with Azure AD, Azure B2C, and conditional access policies</p><p>Experience with scripting and automation.</p><p><strong>Preferred:</strong></p><p>Experience in the healthcare payer industry.</p><p>Experience integrating IAM with Salesforce and other SaaS platforms.</p><p>Experience with identity governance tools (e.g., SailPoint, Saviynt)</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong understanding and working knowledge of security and regulatory compliance frameworks (HIPAA, NIST, ISO 27001)</p><p>Strong understanding of identity federation, SSO, OAuth, OpenID Connect, and SAML</p><p>Proficiency in scripting (PowerShell, Python).</p><p>Excellent analytical and critical thinking skills.</p><p>Effective communication skills including verbal, written and presentation; speaks clearly and persuasively in positive or negative situations.</p><p>Strong time management and organizational skills.</p><p>Ability to work independently and provide leadership within a team environment.</p><p>Ability to produce deliverables and tasks on time.</p><p>Ability to collaborate with strong teamwork skills and work well independently with limited supervision.</p><p><strong>Preferred:</strong></p><p>Familiarity with DevSecOps and cloud-native security practices.</p><p>Familiarity with identity governance tools.</p><p>Knowledge of project lifecycle management.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Microsoft Certified: Identity and Access Administrator AssociateMicrosoft Certified: Azure Security Engineer AssociateCertified Information Systems Security Professional (CISSP)Or equivalent security certification<h4>Required Training</h4><p><strong>Preferred: </strong></p><p>Azure-specific IAM and security training</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position is critical to enabling secure, compliant, and user-friendly access to digital healthcare services for members and providers.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                </p>

L.A. Care Health Plan

Azure Identity Access Management Engineer III

<p><b>Salary Range:&nbsp;</b>&nbsp;$139,215.00&nbsp;(Min.) -&nbsp;$184,460.00&nbsp;(Mid.) -&nbsp;$229,704.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Identity Access Management (IAM) Administrator III is responsible for the daily administration, monitoring, and optimization of identity and access management systems across the enterprise. This position supports secure user provisioning, de-provisioning, access reviews, and enforcement of Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), and conditional access policies.</p><p>The IAM Administrator is responsible for the implementation and ongoing support of the Saviynt Identity Governance platform, ensuring compliance with regulatory frameworks such as Health Insurance Portability and Accountability Act (HIPAA), Health Information Trust Alliance (HITRUST), and Centers for Medicare and Medicaid Services (CMS). This position is critical to protecting sensitive data and enabling secure access to enterprise systems and applications.</p><p>Acts as a Subject Matter Expert (SME), serves as a resource and mentor for other staff.</p><h4>Duties</h4><p>Create, modify, and delete user accounts as needed, ensuring proper access levels are assigned and revoked in a timely manner. Administer solutions that integrate IAM systems with in-house and third-party applications, developing automation scripts to improve efficiency and reduce manual effort.</p><p>Define, implement, and maintain access controls, including role-based access control (RBAC), Multi-Factor Authentication (MFA), and conditional access policies across various systems, applications, cloud and on-prem environments.</p><p>Administer and maintain IAM lifecycle processes including provisioning, de-provisioning, and access certification. Manage and maintain IAM systems and tools, troubleshoot access-related incidents, and function as a point of escalation. Monitor IAM systems for anomalies, policy violations, and access risks.</p><p>Apply subject matter expertise in evaluating business operations and processes. Identify areas where technical solutions would improve business performance. Consult across business operations, provide mentorship, and contribute specialized knowledge. Ensure that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provide training and recommend process improvements as needed.</p><p>Create and maintain system documentation and procedures. Contribute to the IAM strategy, research industry best practices, and advocate for secure computing. Enforce security policies, conduct access reviews, and ensure the organization meets compliance and regulatory requirements.</p><p>Maintain documentation of IAM processes, configurations, and policies. Support compliance initiatives through access control audits and reporting. Assist in audits and access reviews to ensure compliance with Health Insurance Portability and Accountability Act (HIPAA), Health Information Trust Alliance (HITRUST), and Centers for Medicare and Medicaid Services (CMS) standards.&nbsp;</p><p>Support the implementation and configuration of the Saviynt Identity Governance platform.</p><p>Collaborate with cross-functional teams to ensure access controls meet regulatory requirements.</p><p>Provide Tier 2 and 3 support for IAM-related incidents and service requests. Participate in IAM-related projects and continuous improvement initiatives.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Information Systems or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Information Security or Related Field<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 7 years of experience in IAM administration and advanced experience using IAM tools in complex environments.</p><p>Experience with IAM platforms such as Saviynt, Azure AD, or Okta.</p><p><strong>Preferred:</strong></p><p>Experience in the healthcare payer industry.</p><p>Experience supporting regulatory audits and compliance initiatives.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong understanding and working knowledge of RBAC, MFA, and access certification processes.</p><p>In-depth knowledge of IAM platforms and technologies.</p><p>Expertise in authentication and authorization protocols.</p><p>Proficiency in scripting languages.</p><p>Familiarity with cloud platforms&nbsp;</p><p>Strong analytical and complex problem-solving abilities.</p><p>Strong time management and organizational skills.</p><p>Effective communication skills including verbal, written and presentation; speaks clearly and persuasively in positive or negative situations.</p><p>Ability to work independently and provide leadership within a team environment.</p><p>Ability to produce deliverables and tasks on time.</p><p>Ability to collaborate with strong teamwork skills and work well independently with limited supervision.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Microsoft Certified: Identity and Access Administrator AssociateSaviynt Certified AdministratorComputing Technology Industry Association (CompTIA) Security+ CertificationOr Equivalent<h4>Required Training</h4><p><strong>Preferred: </strong></p><p>Saviynt platform training</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position is critical to ensuring secure, compliant, and efficient access to enterprise systems and data in a regulated healthcare environment.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Healthcare Administration, Medicaid, Medicare, Healthcare                                                    </p>

Identity Access Management Administrator III

<p><b>Salary Range:&nbsp;</b>&nbsp;$105,267.00&nbsp;(Min.) -&nbsp;$139,478.00&nbsp;(Mid.) -&nbsp;$173,689.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Identity Access Management (IAM) Developer III is responsible for the architect, design, develop, and maintain a secure, scalable, and automated identity solutions that support enterprise-wide access governance, compliance, and operational efficiency. This position ensures that access to systems and data is provisioned appropriately, monitored continuously, and aligned with regulatory requirements such as Health Insurance Portability and Accountability Act (HIPAA), Health Information Trust Alliance (HITRUST), and Centers for Medicare and Medicaid Services (CMS) mandates.</p><p>The IAM Developer III will work closely with cross-functional teams to implement identity lifecycle management, role-based access control (RBAC), and integration with cloud and on-premises systems.</p><p>Acts as a Subject Matter Expert (SME), serves as a resource and mentor for other staff.</p><h4>Duties</h4><p>Develop and design technical IAM solutions that align with business requirements. Implement IAM solutions including provisioning, de-provisioning, authentication, and authorization workflows.</p><p>Develop and maintain integrations with enterprise applications.</p><p>Automate identity lifecycle processes using scripting and orchestration tools.</p><p>Collaborate with cross-functional teams to ensure IAM solutions meet regulatory and audit requirements.</p><p>Collaborate with stakeholders, document technical solutions thoroughly, and provide technical expertise to the team.</p><p>Implement automated processes to improve self-service capabilities, enhance security audits, and streamline access management. Support incident response and troubleshooting related to access issues and identity breaches.</p><p>Participate in strategic projects including cloud migration, zero-trust architecture, and digital transformation initiatives. Implement, manage, and maintain identity and access services, including user roles, authentication, and authorization.</p><p>Implement and maintain technologies to ensure audit and privacy compliance and stay up to date with security trends. Maintain documentation and contribute to IAM governance policies and procedures.</p><p>Monitor and optimize IAM system performance and access logs for anomalies.</p><p>Apply subject matter expertise in evaluating business operations and processes. Identify areas where technical solutions would improve business performance. Consult across business operations, provide mentorship, and contribute specialized knowledge. Ensure that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provide training and recommend process improvements as needed.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Computer Science or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Information Security or Related Field<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 5 of experience in IAM technologies, with a focus on development and systems integration.</p><p>Experience with Application Programming Interface (API) architecture styles and working with APIs.</p><p>Experience with both Windows and Linux/Unix environments.</p><p>Experience performing root cause analysis of complex issues.</p><p><strong>Preferred:</strong></p><p>Experience with DevOps tools and Continuous Integration and Continuous Delivery (CI/CD) pipelines.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Proficiency in scripting languages (PowerShell, Python, etc.)</p><p>Strong understanding of Role-Based Access Control (RBAC), Attribute-Based Access Control (ABAC), and identity federation.</p><p>In-depth understanding of IAM concepts, including identity stores, authentication, authorization, and protocols</p><p>Strong analytical and complex problem-solving abilities.</p><p>Strong knowledge of cybersecurity concepts, such as encryption, secure coding practices, and threat modeling.</p><p>Strong time management and organizational skills.</p><p>Effective communication skills including verbal, written and presentation; speaks clearly and persuasively in positive or negative situations.</p><p>Ability to work independently and provide leadership within a team environment.</p><p>Ability to produce deliverables and tasks on time.</p><p>Ability to collaborate with strong teamwork skills and work well independently with limited supervision.</p><p><strong>Preferred:</strong></p><p>Familiarity with cloud security best practices.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Microsoft Certified: Identity and Access Administrator AssociateSaviynt Certified AdministratorCertified Information Systems Security Professional (CISSP)Certified Identity and Access Manager (CIAM)Or equivalent security certification<h4>Required Training</h4><p><strong>Preferred: </strong></p><p>IAM platform-specific training (e.g., Saviynt, Azure AD)</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position supports enterprise security and compliance initiatives and is critical to enabling secure digital transformation in a regulated healthcare environment.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Medicaid, Medicare, Healthcare                                                    </p>

Identity Access Management Developer III

<p><b>Salary Range:&nbsp;</b>&nbsp;$206,311.00&nbsp;(Min.) -&nbsp;$278,520.00&nbsp;(Mid.) -&nbsp;$350,729.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Senior Director, Information Technology (IT) Strategy and Product Management provides strategic leadership in defining and executing the technology vision aligned with enterprise goals. This role partners with executive leadership to ensure technology initiatives deliver business value, operational excellence, and innovation in support of member engagement and healthcare delivery. The position leads IT strategy development, product lifecycle management, and strategic initiatives across all L.A. Care business domains/IT functions. Working closely with cross functional teams to ensure that technology initiatives directly enable organizational growth, innovation, and operational excellence across all business lines.&nbsp;</p><p>This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.&nbsp; Develops strategic plans, drives change and influences critical business outcomes.&nbsp; Oversee operations, ensuring efficiency and effectiveness.&nbsp;&nbsp; Steers top-level decision-making and implement initiatives that drive organization's forward.</p><h4>Duties</h4><p>Define and implement a multi-year IT strategy roadmap aligned with enterprise goals and transformation priorities.Translate business and clinical strategy into actionable technology initiatives that enhance member experience, care coordination, and operational efficiency.</p><p>Lead annual IT strategic planning, prioritization, and governance processes in coordination with enterprise strategy and transformation teams.This role is key to driving enterprise digital transformation and ensuring alignment with strategic goals.&nbsp;</p><p>Oversee the end-to-end lifecycle of enterprise solution deliveries from ideation and design to delivery, adoption, and continuous improvement.Champion the adoption of product management practices across IT to drive value-based delivery, iterative innovation, and measurable outcomes.Collaborate with business and technology stakeholders to develop product roadmaps, business cases, and key performance indicators (KPI) tied to enterprise goals.</p><p>Partner with cross functional teams to align IT investments with enterprise transformation programs, such as digital health, data modernization, member experience, provider experience etc.Serve as a strategic advisor on technology trends and innovation opportunities that advance the organization’s mission in the healthcare ecosystem.Foster a culture of collaboration between IT, Strategy, Clinical, and Operations leaders to ensure cross-functional alignment.</p><p>Establish performance metrics and governance frameworks to measure the success of IT strategic initiatives and product outcomes.Ensure compliance with healthcare regulations such as Health Information Portability and Accountability Act HIPAA), Centers for Medicare and Medicaid Services (CMS), Health Information Technology for Economic and Clinical Health (HITECH), etc. and IT security standards.Oversee vendor partnerships and technology investments to optimize value, scalability, and interoperability.</p><p>Build organizational capabilities in strategic thinking, product innovation, and agile delivery.Serve as a mentor and thought leader across the IT and business strategy communities.</p><p>Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees.</p><p>Conducts strategic planning for utilization of resources in order to meet current and future departmental and enterprise-wide goals.</p><p>Leads discussions on policy operationalization and oversees key policy perspective sharing.</p><p>Manages budgets and resources effectively.</p><p>Identifies and drives change initiatives. &nbsp;Identifies and actualizes enhancements to support company vision.</p><p>Develops and implements communication strategies.</p><p>Develops and maintains relationships with key stakeholders.&nbsp; Collaborates with cross-functional teams to achieve common goals.</p><p>Represents the company or organization in external interactions.</p><p>Develops and maintains relationships with key stakeholders.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Information Systems or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 10 years of progressive IT leadership experience.</p><p>At least 10 years of experience lead, supervisory and/or management experience.</p><p>At least 5 years of experience in strategic planning or product management within healthcare payer or provider environments.&nbsp;</p><p><strong>Preferred:</strong></p><p>Experience leading enterprise digital transformation and large-scale technology strategy initiatives.&nbsp;</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong strategic planning, communication, and leadership skills; deep understanding of healthcare technology landscape (EHR, interoperability, analytics, CRM).</p><p>Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.</p><p>Demonstrated ability to make sound and timely decisions.</p><p>Demonstrated ability to adapt to changing situations and adjust strategies accordingly</p><p>Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.</p><p>Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.</p><p>Excellent written and verbal communication, negotiation, and interpersonal skills.</p><p>Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.</p><p><strong>Preferred:</strong></p><p>Expertise in agile delivery, product portfolio management, and enterprise architecture alignment.&nbsp;</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Project Management Professional (PMP)Certified SAFe Product Owner/Product ManagerCertified Scrum Product Owner (CSPO)<h4>Required Training</h4><p><strong>Required:</strong></p><p>Enterprise governance, compliance, and cybersecurity awareness training.&nbsp;</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Medical Technology, Medicare, Medicaid, Healthcare                                                    </p>

Senior Director, Information Technology Strategy and Product Management

<p><b>Salary Range:&nbsp;</b>&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor of Care Management (CM) is responsible for monitoring the CM clinical staff daily work and activities including but not limited to ensuring proper staffing and coverage, monitoring and evaluating departmental operations to ensure optimal efficiency and effectiveness. The position also assist in triaging identified issues/problems and forming resolution within the scope of work. Escalates appropriate issues to CM Manager.</p><p>This position is responsible in assisting and developing a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics. The position supports the CM Manager.&nbsp; The position also assists CM Manager in identification of training needs including but not limited to assisting in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of CM staff. This position is also responsible for ensuring all functions are operating in accordance with the organization's mission, values and strategic goals, which are focused on continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A. Care's culturally diverse membership. The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p><br>Supervises the day to day activities of Case management staff, including but not limited to: &nbsp;Staffing, assignment distributions and time off requests; &nbsp;Monitoring of staff's performance including productivity and compliance with regulatory requirements; Handling all questions/issues raised by staff and knowledge to know when to escalate to the manager. &nbsp;Recommends process improvement measures to achieve department's performance measures outcomes and goals. &nbsp;Plans and directs CM activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members and Interdisciplinary Care Team.</p><p>Functions as supervisor in assigned line of business and responsible for identifying the training needs including but not limited to assisting in the development of programs, training materials, orientation checklist, and competence checklist necessary to meet educational needs. Responsible raining new staff and cross-training in specified line of business. &nbsp;Developing tools and workflows to assist in training and development of staff. Completes evaluation of staff and provides recommendation in the hiring &nbsp;and termination process of staff. Monitor staff's performance, identifies and communicates areas that needs performance management to ensure employee compliance with regulatory requirements, policies and procedures.&nbsp;</p><p>Develop and maintain positive working relationships with all business partners to ensure optimum member care and provider satisfaction. Serves as a leader and role model as well as technical and informational resource for staff and peers. Foster a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes and recommends resources to reach new standards.</p><p>Maintain all assigned reporting responsibilities. Conducts regular audit activity via department's performance reporting standards to maintain quality care of members and compliance to regulatory requirements. Assures the accuracy of CM reports and department proficiency in maintaining regulatory standards and time frames. Provides reports to manager to identify trends and improve work flow process.</p><p>Ensure department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information (PHI).</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Master's degree in Social Work OR Associates Degree in Nursing in Social Work for Licensed Clinical Social WorkersAssociate's Degree in Nursing for Registered Nurses<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4><p><b>Required:</b></p><p>Minimum of 5 years of recent care management experience in a hospital or managed care setting, such as a health insurance environment and/or experience as care manager in home health or hospice environments with at least 2 years of leading a process, program or staff or supervisory/management experience.</p><p><b>Equivalency:</b>&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><h4>Skills</h4><p><b>Required:</b><br>Knowledge of state, federal and regulatory requirements in Care Management.</p><p>Strong verbal and written communication skills.</p><p>Computer literacy with proficiency with Microsoft Word, Excel, etc. and core departmental system.&nbsp;</p><p>Excellent organizational, time management and interpersonal skills.</p><p>Must be detailed oriented and an enthusiastic team player.</p><p>Ability to work independently and with internal and external customers.&nbsp;</p><p>Ability to solve complex issues and identify and implement creative solutions.&nbsp;</p><h4>Licenses/Certifications Required</h4>Licensed Clinical Social Worker (LCSW); Current and unrestricted California License or Registered Nurse (RN); current and unrestrited California License.<h4>Licenses/Certifications Preferred</h4>Certified Case Manager (CCM)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Please note that a Licensed Clinical Social Worker is only required when Master's Degree in Social Work. Licensed Clinical Social Worker not required with Associate's or Bachelor's Degree in Nursing.&nbsp;</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Social Worker, Registered Nurse, Nursing, Palliative, Hospice, Service, Healthcare                                                    </p>

Supervisor, Care Management

<p><b>Salary Range:&nbsp;</b>&nbsp;$50,216.00&nbsp;(Min.) -&nbsp;$62,770.00&nbsp;(Mid.) -&nbsp;$75,324.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Care Management Coordinator II is responsible for outreach to members/caregivers, providers, Community Based Organizations (CBO), and others to help enroll our highest need members into the Care Management (CM), and Disease Management (DM) programs. The position is responsible to assess member’s strengths, challenges, needs, and barriers to care through conducting telephonic Health Risk Assessment (HRA). The position works with the member/caregiver, Care Management Specialist, Community Health Worker, and the Interdisciplinary Care Team (ICT) to support the development and implementation of the care plan and address unmet needs. </p><p>This position coordinates the flow of information between the CM team and the member/caregiver, provider, medical group, and other members of the ICT. The position supports the coordination of member care as instructed by the Care Management Specialist and outlined in the care plan including the reinforcement of health education and disease management information; coordinating benefits such as transportation and DME; and linking member to community resources to address the Social Determinants of Health (SDoH) of the member. The position is responsible to ensure the CM team meets the contractual and regulatory requirements and timelines by maintaining accurate documentation and following up with the member and provider as needed.</p><p>In addition, this position is assigned projects to support the department in meeting its regulatory and contractual requirements, such as running reports, data validation, quality checks and other projects. The position assists with the communication and coordination between programs and maintains confidentiality when communicating member information.</p><h4>Duties</h4><p><br>Responsible for the time sensitive processes for initiating cases, managing referrals to the department, appropriate documentation, routing of information, performing computer data input, faxing, emailing, filing of confidential member information, and maintaining logs of activity, etc. (40%)&nbsp;</p><p>Engages members to participate in the CM/Disease Management programs by reaching out and promoting the programs to address member’s unmet needs. (10%)</p><p>Completes telephonic calls to conduct the HRA with high risk members participating in the CM program. Assists the care team with developing and assessing health interventions. (10%)</p><p>Conducts telephonic outreach calls to members/caregivers regularly and evaluates and documents their progress towards their healthcare goals. Consults and collaborates with the Care Management Specialist to set up provider/specialist appointments and follow up on treatment plans. (10%)</p><p>Handles the incoming and outgoing calls to members/caregivers and providers to coordinate care as identified in the care plan. (10%)</p><p>Initiates follow up calls to members to administer screenings or confirm linkage to appropriate resources. Provides general information to members and providers about the CM and DM programs. &nbsp;(10%)</p><p>Performs other duties as assigned. (10%)</p><h4>Duties Continued</h4><h4>Education Required</h4>High School Diploma/or High School Equivalency Certificate<h4>Education Preferred</h4>Associate's Degree<h4>Experience</h4><p><b>Required:</b><br>At least &nbsp;6 months of &nbsp;experience in an administrative and customer service role in a health care/health services setting .&nbsp;</p><p><b>Preferred</b>: &nbsp;<br>1 year of Medical Assistant experience. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br>6 months of experience processing authorizations at a managed care/health plan setting.&nbsp;</p><h4>Skills</h4><p><b>Required:</b><br>Knowledge of medical terminology</p><p>Strong verbal and written communication skills</p><p>Proficiency in Microsoft Office with a high level of accuracy</p><p>Excellent organizational, and time management skills</p><p>Detail-oriented and a team player</p><p>Excellent customer service skills with compassion and empathy</p><p>Ability to demonstrate sensitivity and respect for the opinions, perspectives, customs, and individual differences of others.&nbsp;</p><p>Ability to value diversity of people and ideas, as well as interact &nbsp;with people from a wide range of backgrounds. &nbsp;</p><p>Ability to be &nbsp;flexible, open-minded, listen to and consider others’ viewpoints.&nbsp;</p><p>Ability to work well and develop effective relationships with diverse personalities.</p><p><b>Preferred:</b><br>Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Certified Medical Assistant (CMA)<h4>Required Training</h4><p><b>Preferred:</b><br>Motivation Interviewing&nbsp;</p><p>Trauma Informed Care</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Public Health, Medical Assistant, Healthcare                                                    </p>

Care Management Coordinator II

<p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;</p><p>Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;</p><p><strong>Business Overview</strong></p><p>Credit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit &amp; fraud risk and maintaining our customers’ confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide a world class customer experience. The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and help in building the digital software products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.</p><p>As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative risk products that advance our market share and the way we do business. If you are interested in building the innovative digital risk products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Risk Products team.</p><p><strong>Job Responsibilities:</strong></p><ul><li>Develop next generation software products and solutions to solve risk management needs using latest tools and technologies.</li><li>Collaborate with multiple risk strategy partners, technology teams and other product teams to build &amp; iterate on products.</li><li>Drive global, reusable &amp; configurable design, rule authoring, testing, integration, and product launch using low-code tools.</li><li>Work in a scrum team environment with agile champion, Product Owner and peers to design, develop and implement business logic.</li><li>Identify &amp; implement Product &amp; Process simplification opportunities.</li><li>Deliver prioritized functional and non-functional roadmap as per aligned timelines &amp; good quality.</li></ul><p><strong>Qualifications and Skills Required:</strong></p><ul><li>2+ years of experience in product development, or a related field. Ability to drive project deliverables to achieve business results.</li><li>Ability to work effectively in a team environment.</li><li>Strong communication &amp; interpersonal skills.</li><li>Ability to learn quickly and work independently with sophisticated, unstructured initiatives.</li><li>Customer-centered design approach and experience developing software products or services in partnership with different business partners globally.</li><li>Experience in prototyping, iterative development, Scaled Agile Framework, and principles is a plus.</li><li>Knowledge of SQL, Java, MS Office – PowerPoint, Excel.</li><li>Knowledge of SAS, Hive, Yellow Brick, or Python is a plus.</li><li>Bachelors in a relevant field. Master’s is a plus.</li></ul><p>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits</p><p>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.</p><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</p><ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site.</p><p>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.</p><p>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.</p><p>US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a></p><p>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;</p>

American Express

Senior Associate -Digital Product Management

<p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.</p><p>Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p><p><strong>How will you make an impact in this role?</strong><br><br>The Global AR Digital Product Management team is looking for a talented and driven software Senior Product Manager to lead the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation of technology assets.</p><p>The role will lead Product Discovery, understanding the ‘who’, ‘why’, ‘what’ in collaboration with a multitude of cross functional product and engineering stakeholders to define requirements, and write features with clear &amp; measurable acceptance criteria. We are looking for someone with great business acumen, a love of technology, and product management skills.&nbsp;</p><p>You will be working with our US Consumer and Small business markets, to understand and support the definition and documentation of the Roadmap, Product Vision, mapping user stories to the needs of the business and ensuring product delivery meets the business need. &nbsp;You will work with one or more scrum teams, align with other Product Owners/Managers, Delivery Managers, Solution Architects and Engineers across the globe to refine the features, prioritize the backlog, and collaborate to deliver on Global Accounts Receivable initiatives.</p><p><strong>Specifically for this role:</strong></p><ul><li>Candidate will be working with multiple scrum teams</li><li>The candidate will be in Phoenix and should be able to work in person 3 days per week.</li><li>The candidate will be working on the Classic Accounts Receivable platform and will be the primary owner of the Florida remediation tool.</li><li>These platforms run in multiple technology stack including Mainframe, Oracle, and Cloud</li><li>Must be a quick learner, able to understand complex functionality including multiple system interactions</li><li>Must be able to collaborate with multiple stakeholders, product and engineers located in other regions particularly New York, Phoenix, India and Manila</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Translate complex business objectives into functional and non-functional features, working closely with engineering to provide the information required for those teams to successfully deliver software products</li><li>Ensure what the team builds is aligned with what is needed to achieve the desired outcomes.</li><li>Lead refinement, and own/prioritize the team’s backlog.</li><li>Execute agile methodologies with collaboration in a dynamic product development environment.</li><li>Maintain the product backlog and ensure user stories are aligned to underlying product outcomes.&nbsp;</li><li>Participate in retrospectives to ensure lessons learned are carried forward in subsequent development activities&nbsp;</li><li>Lead the team in defining what needs to change on the platform to support a particular business feature (impact analysis / approach definition).</li><li>Ensure feature refinement conforms to definition of ready, and acceptance test criteria is completed to definition of done.</li><li>Foster and contribute to a culture of ownership, follow-through, and collaboration by adopting a mindset of doing whatever it takes to make the team successful.</li><li>Identify risks, challenges, opportunities, and business integration needs.</li><li>Enable cross-functional collaboration with relevant teams within the product scope.</li><li>Prioritize and maintain the features backlog consistent with the Outcomes and Product Roadmap and perform story elaboration with the implementation team.</li><li>Work closely with the design and technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions.</li><li>Review/demonstrate sprint-related or general functionality with external partners and customers.</li><li>Coordinate communication and facilitates resolution of risks, issues, and changes tied to the product backlog.</li><li>Create documentation which identifies and highlights gaps in the end user experience from production launches</li><li>Ensure that the appropriate tracking and reporting is in place to monitor performance post launch to evaluate future investment.</li><li>Manage and mentor junior product managers in the team</li><li>Serves as the Subject matter expert for the Florida remediation tool capabilities in the US market and its supported business functions.</li><li>Initiates and completes research and analyses requiring in-depth knowledge of the Triumph platform and regulatory environment for various products strategies to drive product development or improvements.&nbsp;</li><li>Using assessment of market trends and the competitive landscape, makes recommendations for product enhancements for respective or related group of products.&nbsp;</li><li>Considers economics behind products.&nbsp;</li><li>Manages and presents materials for product governance meetings.</li><li>Responds to inquiries and demands from AENB stakeholders across the organization.&nbsp;</li><li>Interacts with clients, regulators, vendors and other industry participants, as necessary.</li></ul><p><strong>Minimum Qualifications:</strong></p><ul><li>Must have substantial knowledge of core accounts receivables functions such as minimum due, interest, late fees and payment application across different buckets</li><li>Experience in leading corrective actions and operational risk events, financial remediation, implementing long term fix and control enhancements (such as PRSA)</li><li>Must have skills in SQL. &nbsp;</li><li>5+ years’ experience in Product Management with consistent track record in defining winning product constructs and delivering a product vision and strategy.</li><li>Ability to establish and maintain effective working relationships with all levels within organization, both within technology and the bank.</li><li>Experience with Agile and scrum software development methodologies is desirable.</li><li>Excellent communication and collaboration skills to consult with various stakeholders and drive to thorough requirements.</li><li>Experience in writing customer journeys, user stories, features in an easy to understand, non-technical manner.</li><li>Good analytical skills. Shown experience in data analysis and analytical decision-making</li><li>Problem solving, attention to detail, excellent organizational skills.</li><li>Product management skills, ability to prioritize and complete tasks.</li><li>Bachelor’s Degree desirable or equivalent experience</li><li>Ability to support or leading large, complex features or products with multiple partners.</li><li>Experience working with rapid and iterative development teams strongly desired</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Experience working on corrective actions and operational risk events &nbsp;</li><li>Experience working on the Florida internal remediation tool&nbsp;</li><li>Strong experience working on implementing controls such as SOX</li><li>Experience working on Gen AI tools to increase efficiency in the Product management organization</li></ul><p>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits</p><p>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.</p><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</p><ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site.</p><p>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.</p><p>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.</p><p>US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a></p><p>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</p>

Senior Manager - Digital Portfolio Management

<p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.</p><p>Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p><p>Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.</p><p>The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.&nbsp;</p><p>Be part of exciting and innovative initiatives and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge of technology and bringing innovation to life! The Brand Experience and Engagement Technology team leads the Event Marketing and AdTech technology strategy and platforms<br></p><p><strong>How will you make an impact in this role?</strong></p><ul><li>Drives continuous improvement across teams by coaching leaders and teams in Lean-Agile practices and mindsets. Leads technology projects by strategically planning, allocating resources, managing risks, tracking progress, and ensuring effective stakeholder communication to achieve organizational objectives.</li><li>Oversees the strategic planning, coordination, and execution of technology-focused projects, ensuring alignment with organizational objectives</li><li>Leads and orchestrates Program Increment (PI) Planning meetings and technical alignment discussions with leadership, product management, and delivery teams to ensure strategic alignment and readiness</li><li>Facilitates Agile Ceremonies across multiple Delivery Teams</li><li>Drives project quality by improving process gaps and increase efficiency and productivity</li><li>Ensures compliance with Software Development Life Cycle (SDLC) standards across the Scrum Teams and Agile Release Train (ART)</li><li>Interprets relevant portfolio, Release Train, and team-level metrics</li><li>Tracks and reports financial spend across all funding lines</li><li>Live the Agile and SAFe Values and Principles</li><li>Encourage diversity of thought and demonstrate an open mindset.</li><li>Foster a culture of trust and leadership in others.</li><li>Champion a learning culture to drive continuous improvements and standardization.</li><li>Respectfully and purposefully challenge the status quo.</li></ul><p><strong>Minimum Qualifications</strong></p><ul><li>Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred</li><li>Detailed Knowledge of Agile/Scrum/SAFe/Lean methodologies</li><li>Proven track record in Technical Project Delivery across all disciplines including Agile Scrum &amp; Kanban</li></ul><p>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits</p><p>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.</p><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</p><ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site.</p><p>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.</p><p>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.</p><p>US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a></p><p>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</p>

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