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<p><strong>Contact Center Operations Lead</strong></p><p><strong>Position Summary</strong></p><p>The core focus of the Contact Center Operations Lead is to provide support for CEC teammates and leadership.&nbsp; The Contact Center Operations Lead is highly active throughout the day assisting teammates with questions as they come up during their calls.&nbsp; The Contact Center Operations Lead is expected to be proactive and thoughtful in a way that improves process and efficiency.&nbsp; The objective of the Contact Center Operations Lead role is to develop future leadership for the organization (this is not a people leading role).</p><p><strong>Specific Duties and Responsibilities</strong></p><ul><li>Coaches, mentors, and provides regular timely feedback to CEC teammates at all levels</li><li>Actively handles escalations from the CEC floor and those referred by management</li><li>Supports the CEC leadership team by articulating/translating CIG vision in a way that inspires others</li><li>Works on special projects and key initiatives as assigned</li><li>Identifies training opportunities for the floor and works with leaders and training to address</li><li>Prepares and delivers huddle updates and other ad-hoc training materials/classes</li><li>Builds cross functional relationships that improve process and efficiency</li></ul><p><strong>Requirements</strong></p><ul><li>Highly reliable, responsive, and attentive</li><li>Will work in the office and at home as needed</li><li>Always present and ready to help teammates</li><li>Independent problem solver</li><li>Olympic level soft skills and ability to deescalate</li><li>Subject matter expertise in Life and Annuity</li><li>Teach first mindset</li><li>Team first attitude/Role Model</li><li>Ability to flex schedule to meet the needs of the CEC</li></ul><br><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

National Life Group

Contact Center Operations Lead

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The Retail Parts Shipping and Receiving Associate verifies and keeps records on incoming and outgoing shipments and prepares items for shipment. Assures proper control of parts inventory and related administrative functions. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Count, weigh or measure items on incoming and outgoing shipments, verify information against invoices, orders and other records</li><li>Determine method of shipment, utilizing knowledge of shipping procedures, routes, and rates</li><li>Keep all bins, aisles and storage areas clean and clearly labeled</li><li>Maintain receiving and shipping records, delivery truck maintenance records and returned parts records</li><li>Unpack and examine incoming shipments, reject damaged items, record shortages, and correspond with shipper to rectify damages and shortages</li><li>Ensure that outgoing shipments meet specifications</li><li>Maintain inventory of shipping materials and supplies</li><li>Must be able to operate heavy machinery (i.e. forklift, pallet jack, etc.)</li></ul><h2>&nbsp;<br>What are the requirements for this job?</h2><ul><li>High School Diploma or Equivalent</li><li>Ability to read and comprehend instructions and information</li><li>One year of experience in a retail or wholesale parts department</li><li>Must have a valid driver's license</li><li>Ability to interpret vendor catalogs.</li><li>Ability to use parts department computer system</li><li>Good communication skills</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><p>Merchandising, Picker, Packer, Picker Packer, Cherry Picker, Recycle, GED, Inventory, Maintenance, Load Unload, Load and Unload, Production, Shipping and Receiving,&nbsp;Shipping, Receiving, Food Service, Laborer, General Laborer, Material Handler, McDonalds, Landscape, Cook, Dishwasher, Driver, Delivery, Porter Sales, Porter Service, Parking, Cashier, Fast Food, Manufacturing, Shipping, Receiving, Food Delivery, Busboy, Warehouse, Amazon, Detailer, Detail, Auto Cleaner</p><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

AutoNation

Parts Shipping/Receiving Associate - Audi Plano

<p>ABOUT GREYSTAR</p><p>Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>.</p><p><br>JOB DESCRIPTION SUMMARY</p>Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.<p>JOB DESCRIPTION</p><ul><li>Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.&nbsp;&nbsp; 2. Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.&nbsp;</li><li>Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.&nbsp;</li><li>Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.&nbsp;</li><li>Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.&nbsp;</li><li>Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.&nbsp;&nbsp;&nbsp;</li><li>Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.&nbsp;</li><li>Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.&nbsp;&nbsp;</li><li>Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.</li><li>Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.&nbsp;&nbsp;</li></ul><p>#LI-MS1</p><p>Additional Compensation:</p><ul><li><i>Corporate Positions</i>:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li><i>Onsite Property Positions</i>:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul><p>Robust Benefits Offered*:</p><ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul><p><i>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.</i></p><p>Greystar will consider for employment qualified applicants with arrest and conviction records.</p>

Greystar

Service Supervisor - Prose Stoneridge

Service Supervisor - Prose Prominence

<p><strong>Operations Manager, Customer Experience Center</strong></p><p><strong>Company Summary</strong></p><p>Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values:&nbsp;<strong>Do Good. Be Good. Make Good.</strong></p><p>Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.</p><p>We invite you to explore what we have to offer and to join our cause.</p><p><strong>Role Summary</strong></p><p>As Manager for the Customer Experience Center (CEC), you will support the team in executing customer service processes and utilizing tools that are crucial to achieving our vision of providing peace of mind to everyone we serve. This role is vital in overseeing and guiding our Customer Service and Support teams for both the Life Insurance and Annuity business lines. You will play a key role in contributing to service analysis and delivery across multiple sites and lines of business.</p><p>Additionally, you will collaborate with distribution leadership and Agency sales relationships, ensuring that offshore and vendor partnerships effectively support CEC operations.</p><p><strong>Essential Duties and Responsibilities</strong></p><p><strong>Team Leadership:</strong></p><ul><li>Lead, mentor, and manage Contact Center representatives across multiple sites, ensuring efficient and effective customer service to all customers.</li><li>Assist in the development and implementation of strategic, individual, and team goals that align with broader departmental and organizational objectives.</li><li>Encourage a culture of excellence and high performance by providing coaching and development opportunities to team members.</li><li>Promote and foster a team environment that fully embraces and promotes our core values and culture.</li></ul><p><strong>Operational Oversight:</strong></p><ul><li>Monitor and help optimize activities for multiple lines of business and sites, maintaining superior service standards.</li><li>Ensure compliance with company policies, and state and federal regulations and best industry practices.</li><li>Maintain rigorous productivity and quality standards through comprehensive audits and reviews.</li></ul><p><strong>Service-First Delivery:</strong></p><ul><li>Maintain a solid understanding of our products, services, systems, and business processes to drive top-tier operational efficiency.</li></ul><ul><li>Collaborate with internal teams and external partners to resolve issues and improve service delivery.</li><li>Support the implementation of innovative processes to significantly improve workflow efficiency and resource utilization.</li></ul><p><strong>Performance Monitoring and Reporting:</strong></p><ul><li>Provide detailed, data-driven updates to leadership on production metrics, trends, and outcomes, offering insights and recommendations to improve.</li><li>Share insights from routine service delivery observations to help inform product, sales, and technology enhancements.</li></ul><p></p><p><strong>Core Workdays</strong></p><ul><li>This position is presently onsite/hybrid with the expectation of being in the office no fewer than three days per week with current campus days being Monday, Tuesday, and Wednesday (subject to change with business needs and manager discretion).</li></ul><p>&nbsp;<strong>Factors that lead to success:</strong></p><ul><li>You are flexible and adaptable, based on the situation&nbsp;&nbsp;&nbsp;</li><li>You deal comfortably with the uncertainty of change&nbsp;&nbsp;&nbsp;</li><li>You solve problems creatively</li><li>You get excited about learning</li><li>You are empathetic and intuitively relate to others</li><li>You are intellectually curious and ask questions to get to the root cause of a problems and can imagine, compose, and articulate alternative possible solutions</li></ul><p><strong>Minimum Qualifications</strong></p><ul><li>Bachelor’s degree in business, Operations Management, or related fields.</li><li>3+ years of experience in Life and/or Annuity Operations, Financial Services or related fields.&nbsp;</li><li>Minimum of 3 years leadership experience.</li><li>Proven ability to supervise and support diverse teams in a fast-paced environment.</li><li>Basic understanding of financial and business principles.</li><li>Effective problem-solving and decision-making skills.</li><li>Good organizational skills and strong attention to detail.</li><li>Ability to contribute to process improvements and service enhancement initiatives.</li><li>Strong interpersonal and communication skills, with the ability to collaborate effectively.</li><li>Ability to pass a background check.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>FINRA License (Series 6 &amp; 26), FMLI, ChFC, or other financial services industry accreditation</li></ul><p><strong>&nbsp;Benefits</strong></p><ul><li>Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the&nbsp;BENEFITS of a Career at National Life!</li></ul><br><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

Operations Manager, Customer Experience Center

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The Outbound Customer Engagement Coordinator handles a high volume of Outbound Service campaigns for multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments.<p>Position Objective</p><p>As an integral member of our Business Development/Contact Center Team, you will manage several outbound campaigns, foster customer relationships, and coordinate appointments for AutoNation's service departments. This position represents an exceptional opportunity to make a meaningful impact&nbsp; enhancing our customers' AutoNation experience.</p><p>We seek highly skilled and detail-oriented Outbound Customer Engagement Coordinators with a strong commitment to customer service and scheduling to join our dynamic team. In this role, you will play a pivotal part in ensuring the seamless and efficient scheduling of service appointments, through outbound campaign efforts, for our valued customers.</p><p>The Outbound Customer Engagement Coordinator role is vital in ensuring our customers receive timely communication regarding upcoming reservations, missed reservations, recalls, recommended services and promotions, helping to maintain their vehicles in top condition. If you are an organized individual with excellent communication and customer service skills who thrives in a fast-paced environment, we want to hear from you!</p><p>Critical Success Behaviors</p><ul><li>Drive business for AutoNation by delivering a peerless customer experience by performing numerous outbound tasks (outbound calls, texts, emails) in a prompt, polite, professional manner, addressing inquiries and scheduling appointments efficiently and effectively.</li><li>Provide exceptional customer service by treating guests with courtesy and respect.</li><li>Express empathy with guest concerns and demonstrate excellent problem-solving skills.</li><li>Display resourcefulness and creativity in finding solutions or alternatives for customers, ensuring their satisfaction.</li><li>Stay up to date with product knowledge and service offerings to empower customers with the correct information.</li></ul><ul><li>Work collaboratively with our Service Departments and internal partners to deliver a peerless customer experience.</li><li>Thrive in a fast-paced high call volume environment while maintaining consistent quality performance.</li><li>Maintain a well-organized workstation and consistently utilize provided resources and tools.</li><li>Maintain Key Performance Indicator performance according to set performance standards.</li></ul><p>Qualifications</p><p><i>The ideal candidate would typically have:</i></p><ul><li>High School Diploma or Equivalent. (Associate degree preferred).</li><li>One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.</li><li>Knowledge of automotive services or industry experience is a plus.</li><li>Previous customer service experience, preferably in an outbound call center environment</li></ul><p><i>The ideal candidate must have:</i></p><ul><li>&nbsp;Track record of delivering outstanding customer service, particularly in roles related to outbound scheduling or appointment coordination.</li><li>Proficiency in reading, writing, and the comprehension of written instructions and information.</li><li>Proficiency in using computer systems, CRM/call center technology, and scheduling software.</li><li>Exceptional communication skills, both written and verbal.</li><li>Strong interpersonal skills.</li><li>Outstanding organizational skills and the ability to manage multiple tasks with meticulous attention to detail.</li><li>Flexibility to work varying shifts, including weekends and evenings, as needed.</li><li>A collaborative team player with a deep commitment to delivering unparalleled service.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Outbound Customer Engagement Coordinator

<p><strong>Operations Manager, Annuity New Business</strong></p><p><em>Position is located on our Montpelier, Vermont,&nbsp; or Addison, Texas, with a hybrid schedule&nbsp;</em></p><p><strong>Summary</strong></p><p>The Team Manager provides leadership to a team of Case Managers, Replacement Technicians and Policy Support personnel; in addition the Team Manager will partner with the team's distribution partners.&nbsp; &nbsp;The Team Manager must be committed to establishing and sustaining a strong, professional, and focused team engaged in a productive collaboration with the Team’s designated distribution partners.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage a team in order to provide our distribution partners the most efficient, productive, and satisfying annuity placement experience possible</li><li>Provide leadership in establishing and sustaining focus on winning the profitable business of our most successful distribution partners</li><li>Responsible for the client relationship with the team’s distribution partners, and serves as the primary point of contact for distribution leadership</li><li>Receiver and adjudicator of conflicts and appeals, except those strictly regarding an underwriting decision</li><li>Personnel management, including team and individual performance (goals, metrics, individual development plans, and general performance management) and individual workload management</li><li>Team management, including team workload and capacity management, and team performance and metrics (such as cycle time, placement rate, and persistency)</li><li>Responsible for collaboration across distribution and enterprise-wide teams</li></ul><p><strong>Job Requirements</strong></p><ul><li>Bachelor’s degree in related field</li><li>10 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations required</li><li>Strong Command Skills (Leadership)</li><li>Effective at Motivating and Managing Vision &amp; Purpose</li><li>Exceptional Customer Focus, and a keen appreciation for the needs and interests of our distribution partners appropriate for the size of the cases addressed by the team</li><li>Demonstrated strength in Building Effective Teams and Developing Direct Reports and Others</li><li>Strong written and verbal communication skills and effectiveness in a collaborative work environment; must be able to meet established deadlines</li><li>Commitment to Continuous Improvement is essential</li><li>Ability to successfully pass a background check that may include fingerprinting</li></ul><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.&nbsp;</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6><h6>#LI-MG<br>#LI-Hybrid</h6>

Operations Team Manager, Annuity New Business

<strong>Job Requirements </strong><br><h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>How will I know if I am successful?</h2><ul><li>The performance of a Skilled Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>What are the requirements for this job</h2><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><br><br><br>

Foreign Automotive Technician

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p><p>Company Overview</p><p>AutoNation, Inc. is one of the largest automotive retailers in the United States. Founded in 1996 and headquartered in Fort Lauderdale, Florida, AutoNation is a Fortune 500 company and a prominent player in the automotive retail industry. Our primary focus is selling new and/or used vehicles and providing related services such as vehicle maintenance, repair, and financing.</p><p>Geography</p><p>Irving, TX</p><p>Position Objective</p><p>We seek a highly skilled and detail-oriented Service Appointment Coordinator/Contact Center Representative with a strong commitment to customer service and scheduling to join our dynamic team. In this role, you will play a pivotal role in ensuring the seamless and efficient scheduling of service appointments for our valued customers.</p><p>As an integral member of our Business Development/Contact Center team, you will manage incoming service inquiries, foster customer relationships, and coordinate appointments for AutoNation's service departments. This position represents an exceptional opportunity to make a meaningful impact on enhancing our customers' AutoNation experience.</p><p>The Service Appointment Coordinator/Contact Center Representative role is vital in ensuring our customers receive timely and convenient appointments, helping to maintain their vehicles in top condition. If you are an organized individual with excellent communication and customer service skills who thrives in a fast-paced environment, we want to hear from you!</p><p>Position Overview</p><p>The Service Appointment Coordinator/Contact Center Representative handles a high volume of inbound Service calls for multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments.</p><p>Critical Success Behaviors</p><ul><li><p>Drive business for AutoNation by delivering a peerless customer experience by answering incoming Service calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments efficiently and effectively.</p></li><li><p>Provide exceptional customer service by treating guests with courtesy and respect.</p></li></ul><ul><li><p>Display resourcefulness and creativity in finding solutions or alternatives for customers, ensuring their satisfaction.</p></li><li><p>Work collaboratively with our Service Department and internal partners to deliver a peerless customer experience.</p></li><li><p>Express empathy with guest concerns and demonstrate excellent problem-solving skills.</p></li><li><p>Stay up to date with product knowledge and service offerings to empower customers with the correct information.</p></li><li><p>Thrive in a fast-paced high call volume environment while maintaining consistent quality performance.</p></li><li><p>Maintain a well-organized workstation and consistently utilize provided resources and tools.</p></li></ul><ul><li><p>Maintain Key Performance Indicator performance according to set performance standards.</p></li></ul><p>Qualifications</p><p><i>The ideal candidate would typically have:</i></p><ul><li><p>High School Diploma or Equivalent. (Associate degree preferred).</p></li><li><p>One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.</p></li><li><p>Knowledge of automotive services or industry experience is a plus.</p></li><li><p>Previous customer service experience, preferably in a call center environment.</p></li></ul><p>​<i>The ideal candidate must have:</i></p><ul><li><p>Track record of delivering outstanding customer service, particularly in roles related to scheduling or appointment coordination.</p></li><li><p>Proficiency in reading, writing, and the comprehension of written instructions and information.</p></li><li><p>Proficiency in using computer systems, CRM/call center technology, and scheduling software.</p></li><li><p>Exceptional communication skills, both written and verbal.</p></li><li><p>Strong interpersonal skills.</p></li><li><p>Outstanding organizational skills and the ability to manage multiple tasks with meticulous attention to detail.</p></li><li><p>Flexibility to work varying shifts, including weekends and evenings, as needed.</p></li><li><p>A collaborative team player with a deep commitment to delivering unparalleled service.</p></li></ul><p>Perks of working at the Service BDC Appointment Center:</p><ul><li><p>New Hire Welcome Package</p></li><li><p>Rewards and Recognition Program</p></li><li><p>Spacious breakroom with complimentary drinks and snacks</p></li><li><p>Monthly events including dress-up down days, breakfast/lunch, themed events</p></li><li><p>Birthday and Anniversary Recognition events</p></li></ul><p>Perks of AutoNation:</p><ul><li><p>Industry-leading benefits including Medical, Dental, and Vision</p></li><li><p>Retirement plan programs - 401k with Company Match and other financial services</p></li><li><p>Paid holidays and vacation time</p></li><li><p>Employee discount programs - Vehicles, Parts, and Service!</p></li></ul><p>Job Type</p><ul><li><p>Full-Time</p></li></ul><p>Compensation: $19.50/hr</p><p>Full-Time Benefits (Full-Time)</p><ul><li><p>Dental Insurance</p></li><li><p>Medical Insurance</p></li><li><p>Vision Insurance</p></li><li><p>Life Insurance</p></li><li><p>Flexible Spending Account</p></li><li><p>Employee Assistance Program</p></li><li><p>401(k) and 401(k) Matching</p></li><li><p>Paid Time Off After 6-months of employment</p></li><li><p>Career Advancement and Transfer Opportunities</p></li><li><p>Associate Discount Program</p></li><li><p>Referral Program (certain positions)</p></li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Service Appointment Coordinator

<p>Director, Life New Business Operations</p><p><strong>Company Summary </strong></p><p>Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: <strong>Do Good. Be Good. Make Good. </strong></p><p>Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.</p><p>We invite you to explore what we have to offer and to join our cause.</p><p><strong>Role Summary</strong></p><p>As the Director, Life NB Operations, you will lead a team to identify and implement business processes, tools and systems improvements. You will drive adoption of project and process improvement methodologies to deliver improvements in customer experience and operational costs.</p><p>Additionally, you will direct shared support services for new business processing, workforce management and be responsible for managing offshore relationships and operations.</p><p>Acting as the liaison with underwriting, BST, CAP team, sales, marketing, data analytics and legal/compliance, you will ensure Life NB Operations’ requirements are represented and documented across all NLG life new business functions.</p><p><strong>Essential Duties and Responsibilities</strong></p><ul><li>Lead team to implement processes, procedures and technologies to support life new business processing. Liaise with key stakeholders across the company to ensure Life NB representation and to drive required business changes to improve customer experience and operational effectiveness</li><li>Deliver high-profile and/or complex projects and ensures delivery route is optimum – either within Life NB or as a portfolio project for CIG</li><li>Lead project planning, scheduling, controlling and reporting activities for Life NB projects. Ensures comprehensive project, quality, and risk plans are prepared and maintained and issues are actively managed through to their successful resolution</li><li>Deliver effective communication to all interested parties including stakeholders, sponsors and the executive team to support effective decision-making and manage the smooth and integrated delivery of Life NB projects</li><li>Identifies and manages risks and issues to ensure that critical problems are escalated at the earliest opportunity and mitigating actions are implemented, in line with change control processes</li><li>Identify, secure and manage project resources to achieve project and organizational objectives in line with the project plan, approved funding and within expected quality and timescales</li><li>Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out</li><li>Motivate and coach teams to meet service goals and increase productivity while driving down unit costs</li><li>Focus on employee development, succession and career planning through management, coaching and development</li><li>Understand system capabilities and gaps and partner with BST to participate in the process to improve and enhance existing technologies with solutions that meet business objectives as the company scales</li><li>Demonstrate a high level of understanding of NLG products and Life NB operational procedures to gather and analyze data in supporting the business; develop and validate business cases for major programs, prioritize program investments, and track delivery to business values outcomes as executed</li></ul><ul><li>This position is presently onsite/hybrid with the expectation of being in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion).&nbsp;&nbsp;</li></ul><p><strong>Minimum Qualifications </strong></p><ul><li>Bachelor’s degree in Business, Operations Management, or related field</li><li>10+ years of experience in Life/Annuity Operations, Financial Services or related fields</li><li>Strong organizational and project management skills</li><li>Analytical, process improvement and business case development skills</li><li>Strong leadership skills with experience managing diverse teams</li><li>Strong interpersonal and communication skills</li><li>Ability to function in a fast-paced environment with concurrent priorities</li><li>Demonstrate independent problem solving and decision-making ability</li><li>Ability to partner with and influence business and technical stakeholders</li><li>Ability to pass a background check</li></ul><p></p><p><strong>Preferred Qualifications </strong></p><ul><li>Project lead/analyst experience</li><li>Relevant industry certifications such as PMP and/or LOMA designations</li></ul><p><strong>Benefits</strong></p><ul><li>Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!</li></ul><p></p><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

22 Procurement / Operations Jobs in Frisco, TX, USA