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<p><b>Salary Range:&nbsp;</b>&nbsp;$77,265.00&nbsp;(Min.) -&nbsp;$100,445.00&nbsp;(Mid.) -&nbsp;$123,625.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Information Technology (IT) Business Operations Analyst II is responsible for supporting IT and business operations by tracking issues, facilitating escalations, and ensuring timely resolution of operational needs. This position works closely with leadership to provide visibility into operational performance, identify risks, and support compliance with regulatory requirements. The analyst II ensures effective communication between IT and business teams and contributes to strategic projects and backlog management.</p><h4>Duties</h4><p>Monitor and track operational issues, ensuring timely escalation and resolution.</p><p>Facilitate communication between IT teams, business stakeholders, and support teams.</p><p>Prepare and maintain operational dashboards and reports for leadership.</p><p>Support compliance activities related to regulatory changes and audit requirements.</p><p>Assist in backlog management and prioritization of operational tasks.</p><p>Participate in strategic projects and provide operational insights.</p><p>Identify process improvement opportunities and recommend solutions.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Information Technology or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4><p><strong>Required: </strong></p><p>At least 3 years of experience in IT operations, business operations, or related roles.</p><p>Experience and familiar with Agile methodology in product development life cycle, Managing/maintaining scope for Jira/Tableau/Power BI reports.</p><p>Experience with Jira, Confluence, and AI tools for productivity like Copilot.</p><p><strong>Preferred: </strong></p><p>Experience in healthcare or regulated industry environments.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Jquery/SQL skills for reporting tools like Jira, Tableau/Power BI.</p><p>Project Management skills that align with Agile development.</p><p>Strong organizational and time management skills with the ability to organize and meet deadlines.</p><p>Problem solving skills with the ability to recognize and track issues, identify solutions and escalate to management when necessary.</p><p>Strong analytical skills with ability to interpret data.</p><p>Advance computer skills in MS Office Products</p><p>Written and Communication skills with the ability to communicate with other effectively.</p><p>Presentation skills with the ability to present information as needed.</p><p>Goal oriented skills with the ability focus on goals/objectives and obtain pre-determined results.</p><p>Knowledge and understanding of regulatory requirements.&nbsp;</p><p><strong>Preferred:</strong></p><p>Familiarity with Information Technology Infrastructure Library (ITIL) frameworks and operational reporting tools.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Information Technology Infrastructure Library (ITIL) Certification<h4>Required Training</h4><p><strong>Required:</strong></p><p>On-the-job training in IT operations processes.</p><p><strong>Preferred:</strong></p><p>ITIL and compliance training.</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                </p>

L.A. Care Health Plan

Information Technology Business Operations Analyst II

<p><b>Salary Range:&nbsp;</b>&nbsp;$149,502.00&nbsp;(Min.) -&nbsp;$201,827.00&nbsp;(Mid.) -&nbsp;$254,152.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Director, Information Technology (IT) Business Operations is responsible for governing and coordinating enterprise IT operational processes that ensure controlled, predictable, and high-quality delivery of technology releases into production. This position serves as the centralized authority for release management, change governance, financial tracking, and cross-functional operational coordination across all technology platforms and business verticals.</p><p>This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.</p><p>Develops strategic plans, drives change, and influences critical business outcomes.</p><p>Oversees operations, ensuring efficiency and effectiveness.</p><h4>Duties</h4><h4>Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees. Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals. Manages budgets and resources effectively.</h4><h4>Conducts strategic planning to utilize resources to meet current and future departmental and Enterprise-wide goals. Oversees the IT business operations financial tracking, actuals, and variance analysis. Manages budgets and resources effectively.</h4><h4>Leads the IT portfolio management function, ensuring visibility into project status, risks, and dependencies. Establishes program governance and ensure consistent delivery practices across teams. Drives prioritization frameworks to balance innovation, maintenance, and regulatory needs.</h4><p>Leads IT operational strategy to align technology capabilities with enterprise priorities. Leads and oversee enterprise Release Management for all technology solutions deploying to production.</p><p>Facilitates and responsible for the Change Advisory Board (CAB), ensuring risk assessment, dependency management, and stakeholder alignment for all changes.</p><p>Identifies and actualizes enhancements to support company vision. Define and enforce production readiness criteria for all releases, including documentation, support models, and monitoring requirements.</p><p>Establishes governance frameworks for budgeting, portfolio management, vendor oversight, and performance reporting. Serves as the escalation point for vendor-related issues impacting releases or production stability.</p><p>Develops and maintains relationships with key stakeholders. Collaborate with cross-functional management teams.</p><h4>Implements standardized processes across project intake, prioritization, and delivery. Monitors key performance indicators (KPIs) and operational metrics, driving continuous improvement initiatives. Ensures audit readiness and compliance with internal and external requirements.</h4><p>Performs other duties as assigned</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Information Technology or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><strong>Required: </strong></p><p>At least 8 years of experience in technology and/or enterprise operations.</p><p>At least 5 years in release management, or business operations.</p><p>At least 6 years of experience in leading, supervising and/or managing staff.</p><p>Experience with IT governance, change and/ or release management frameworks.</p><p><strong>Preferred: </strong></p><p>Healthcare or other regulated industry experience.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Exceptional knowledge and ability in ITIL, change management, release management frameworks.</p><p>Strong understanding of IT governance, fiscal management, and portfolio management.</p><p>Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.</p><p>Demonstrated ability to make sound and timely decisions.</p><p>Demonstrated ability to adapt to changing situations and adjust strategies accordingly</p><p>Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.</p><p>Excellent people skills for building relationships, fostering teamwork, and creating a positive work environment</p><p>Excellent written and verbal communication, negotiation, and people skills.</p><p>Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.</p><p>Must have a deep understanding of financial principles.</p><p>Ability and exceptional knowledge in developing and managing budgets, forecasting future financial outcomes, and making informed decisions about resource allocation.</p><p><strong>Preferred:</strong></p><p>Vendor management and risk mitigation expertise.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Information Technology Infrastructure Library (ITIL) Certification<h4>Required Training</h4><p><strong>Required:</strong></p><p>ITIL and change management training.</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                </p>

Director, Information Technology Business Operations

<p><b>Salary Range:&nbsp;</b>&nbsp;$121,056.00&nbsp;(Min.) -&nbsp;$160,400.00&nbsp;(Mid.) -&nbsp;$199,742.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Information Technology Development Operations Engineer III is responsible for the build, implementation, maintaining and improvement of enterprise DevOps solutions that support secure, scalable, and compliant software delivery.</p><p>This position plays a critical part in enabling digital transformation, ensuring operational resilience, and aligning Information Technology (I.T.) delivery with regulatory requirements in the health plan payer domain. The Engineer will lead efforts in Continuous Integration and Continuous Delivery (CI/CD) automation, infrastructure as code (IaC), observability, and cloud-native operations, working closely with development, infrastructure, and security teams.</p><p>Acts as a Subject Matter Expert (SME), serves as a resource and mentor for other staff.</p><h4>Duties</h4><p>Develop and maintain CI/CD pipelines to automate builds, testing, and deployments for enterprise applications across hybrid cloud environments.</p><p>Design, configure, and maintain cloud and on-premises infrastructure. Manage and monitor production environments to ensure high availability and performance.</p><p>Implement infrastructure as code using tools such as Terraform, Ansible, or ARM templates.</p><p>Automate deployment, configuration, and monitoring of applications and infrastructure.</p><p>Collaborate with cross-functional teams to embed DevSecOps practices into the SDLC.</p><p>Troubleshoot and resolve production issues, conduct root cause analysis, and implement solutions to prevent recurrence.</p><p>Lead DevOps initiatives for regulatory change requests, backlog items, and strategic projects.</p><p>Apply subject matter expertise in evaluating business operations and processes. Identify areas where technical solutions would improve business performance. Consult across business operations, provide mentorship, and contribute specialized knowledge. Ensure that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provide training and recommend process improvements as needed.</p><p>Build and maintain tools for deployment, monitoring, and testing. Develop dashboards and metrics to measure and improve performance, efficiency, and deployment frequency. Monitor system performance, availability, and security using observability tools (e.g., Prometheus, Grafana, Splunk).</p><h4>Ensure alignment with HIPAA, HITRUST, CMS, and other healthcare regulatory frameworks.</h4><h4>Perform other duties as assigned.</h4><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Computer Science or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Information Technology or Related Field<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 6 years of experience in DevOps, infrastructure automation, and/or cloud engineering</p><p>Experience with CI/CD tools (e.g., GitHub Actions, Azure DevOps, Jenkins)</p><p>Experience with containerization and orchestration (e.g., Docker, Kubernetes)</p><p><strong>Preferred:</strong></p><p>Experience in the healthcare payer industry.</p><p>Experience with cloud platforms (Azure, AWS, GCP).</p><p>Experience with service mesh, GitOps, or serverless architectures.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong scripting skills (e.g., PowerShell, Python, Bash).</p><p>Deep understanding of DevOps principles and SDLC.</p><p>Strong skills in software engineering and I.T. operations.</p><p>Expertise in automation, cloud platform, and a focus on improving development velocity and system reliability.</p><p>Strong analytical and complex problem-solving abilities.</p><p>Strong time management and organizational skills.</p><p>Effective communication skills including verbal, written and presentation; speaks clearly and persuasively in positive or negative situations.</p><p>Ability to work independently and provide leadership within a team environment.</p><p>Ability to produce deliverables and tasks on time.</p><p>Ability to collaborate with strong teamwork skills and work well independently with limited supervision.</p><p><strong>Preferred:</strong></p><p>Familiarity with Information Technology Infrastructure Library (ITIL) or SRE practices.</p><p>Familiarity with compliance frameworks (HIPAA, HITRUST, CMS).</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>AWS Certified DevOps EngineerMicrosoft Certified: Azure DevOps Engineer ExpertCertified Kubernetes Administrator (CKA)<h4>Required Training</h4><p><strong>Preferred: </strong></p><p>DevOps platform-specific training (e.g., Azure DevOps, GitHub Enterprise)</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position is critical to supporting secure, compliant, and efficient delivery of digital healthcare solutions in a regulated environment.</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                </p>

Information Technology Development Operations Engineer III

<p><b>Salary Range:&nbsp;</b>&nbsp;$206,311.00&nbsp;(Min.) -&nbsp;$278,520.00&nbsp;(Mid.) -&nbsp;$350,729.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Senior Director, Information Technology (IT) Strategy and Product Management provides strategic leadership in defining and executing the technology vision aligned with enterprise goals. This role partners with executive leadership to ensure technology initiatives deliver business value, operational excellence, and innovation in support of member engagement and healthcare delivery. The position leads IT strategy development, product lifecycle management, and strategic initiatives across all L.A. Care business domains/IT functions. Working closely with cross functional teams to ensure that technology initiatives directly enable organizational growth, innovation, and operational excellence across all business lines.&nbsp;</p><p>This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.&nbsp; Develops strategic plans, drives change and influences critical business outcomes.&nbsp; Oversee operations, ensuring efficiency and effectiveness.&nbsp;&nbsp; Steers top-level decision-making and implement initiatives that drive organization's forward.</p><h4>Duties</h4><p>Define and implement a multi-year IT strategy roadmap aligned with enterprise goals and transformation priorities.Translate business and clinical strategy into actionable technology initiatives that enhance member experience, care coordination, and operational efficiency.</p><p>Lead annual IT strategic planning, prioritization, and governance processes in coordination with enterprise strategy and transformation teams.This role is key to driving enterprise digital transformation and ensuring alignment with strategic goals.&nbsp;</p><p>Oversee the end-to-end lifecycle of enterprise solution deliveries from ideation and design to delivery, adoption, and continuous improvement.Champion the adoption of product management practices across IT to drive value-based delivery, iterative innovation, and measurable outcomes.Collaborate with business and technology stakeholders to develop product roadmaps, business cases, and key performance indicators (KPI) tied to enterprise goals.</p><p>Partner with cross functional teams to align IT investments with enterprise transformation programs, such as digital health, data modernization, member experience, provider experience etc.Serve as a strategic advisor on technology trends and innovation opportunities that advance the organization’s mission in the healthcare ecosystem.Foster a culture of collaboration between IT, Strategy, Clinical, and Operations leaders to ensure cross-functional alignment.</p><p>Establish performance metrics and governance frameworks to measure the success of IT strategic initiatives and product outcomes.Ensure compliance with healthcare regulations such as Health Information Portability and Accountability Act HIPAA), Centers for Medicare and Medicaid Services (CMS), Health Information Technology for Economic and Clinical Health (HITECH), etc. and IT security standards.Oversee vendor partnerships and technology investments to optimize value, scalability, and interoperability.</p><p>Build organizational capabilities in strategic thinking, product innovation, and agile delivery.Serve as a mentor and thought leader across the IT and business strategy communities.</p><p>Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees.</p><p>Conducts strategic planning for utilization of resources in order to meet current and future departmental and enterprise-wide goals.</p><p>Leads discussions on policy operationalization and oversees key policy perspective sharing.</p><p>Manages budgets and resources effectively.</p><p>Identifies and drives change initiatives. &nbsp;Identifies and actualizes enhancements to support company vision.</p><p>Develops and implements communication strategies.</p><p>Develops and maintains relationships with key stakeholders.&nbsp; Collaborates with cross-functional teams to achieve common goals.</p><p>Represents the company or organization in external interactions.</p><p>Develops and maintains relationships with key stakeholders.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Information Systems or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 10 years of progressive IT leadership experience.</p><p>At least 10 years of experience lead, supervisory and/or management experience.</p><p>At least 5 years of experience in strategic planning or product management within healthcare payer or provider environments.&nbsp;</p><p><strong>Preferred:</strong></p><p>Experience leading enterprise digital transformation and large-scale technology strategy initiatives.&nbsp;</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Strong strategic planning, communication, and leadership skills; deep understanding of healthcare technology landscape (EHR, interoperability, analytics, CRM).</p><p>Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.</p><p>Demonstrated ability to make sound and timely decisions.</p><p>Demonstrated ability to adapt to changing situations and adjust strategies accordingly</p><p>Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.</p><p>Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.</p><p>Excellent written and verbal communication, negotiation, and interpersonal skills.</p><p>Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.</p><p><strong>Preferred:</strong></p><p>Expertise in agile delivery, product portfolio management, and enterprise architecture alignment.&nbsp;</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Project Management Professional (PMP)Certified SAFe Product Owner/Product ManagerCertified Scrum Product Owner (CSPO)<h4>Required Training</h4><p><strong>Required:</strong></p><p>Enterprise governance, compliance, and cybersecurity awareness training.&nbsp;</p><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Medical Technology, Medicare, Medicaid, Healthcare                                                    </p>

Senior Director, Information Technology Strategy and Product Management

<p><b>Salary Range:&nbsp;</b>&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor of Care Management (CM) is responsible for monitoring the CM clinical staff daily work and activities including but not limited to ensuring proper staffing and coverage, monitoring and evaluating departmental operations to ensure optimal efficiency and effectiveness. The position also assist in triaging identified issues/problems and forming resolution within the scope of work. Escalates appropriate issues to CM Manager.</p><p>This position is responsible in assisting and developing a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics. The position supports the CM Manager.&nbsp; The position also assists CM Manager in identification of training needs including but not limited to assisting in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of CM staff. This position is also responsible for ensuring all functions are operating in accordance with the organization's mission, values and strategic goals, which are focused on continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A. Care's culturally diverse membership. The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p><br>Supervises the day to day activities of Case management staff, including but not limited to: &nbsp;Staffing, assignment distributions and time off requests; &nbsp;Monitoring of staff's performance including productivity and compliance with regulatory requirements; Handling all questions/issues raised by staff and knowledge to know when to escalate to the manager. &nbsp;Recommends process improvement measures to achieve department's performance measures outcomes and goals. &nbsp;Plans and directs CM activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members and Interdisciplinary Care Team.</p><p>Functions as supervisor in assigned line of business and responsible for identifying the training needs including but not limited to assisting in the development of programs, training materials, orientation checklist, and competence checklist necessary to meet educational needs. Responsible raining new staff and cross-training in specified line of business. &nbsp;Developing tools and workflows to assist in training and development of staff. Completes evaluation of staff and provides recommendation in the hiring &nbsp;and termination process of staff. Monitor staff's performance, identifies and communicates areas that needs performance management to ensure employee compliance with regulatory requirements, policies and procedures.&nbsp;</p><p>Develop and maintain positive working relationships with all business partners to ensure optimum member care and provider satisfaction. Serves as a leader and role model as well as technical and informational resource for staff and peers. Foster a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes and recommends resources to reach new standards.</p><p>Maintain all assigned reporting responsibilities. Conducts regular audit activity via department's performance reporting standards to maintain quality care of members and compliance to regulatory requirements. Assures the accuracy of CM reports and department proficiency in maintaining regulatory standards and time frames. Provides reports to manager to identify trends and improve work flow process.</p><p>Ensure department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information (PHI).</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Master's degree in Social Work OR Associates Degree in Nursing in Social Work for Licensed Clinical Social WorkersAssociate's Degree in Nursing for Registered Nurses<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4><p><b>Required:</b></p><p>Minimum of 5 years of recent care management experience in a hospital or managed care setting, such as a health insurance environment and/or experience as care manager in home health or hospice environments with at least 2 years of leading a process, program or staff or supervisory/management experience.</p><p><b>Equivalency:</b>&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><h4>Skills</h4><p><b>Required:</b><br>Knowledge of state, federal and regulatory requirements in Care Management.</p><p>Strong verbal and written communication skills.</p><p>Computer literacy with proficiency with Microsoft Word, Excel, etc. and core departmental system.&nbsp;</p><p>Excellent organizational, time management and interpersonal skills.</p><p>Must be detailed oriented and an enthusiastic team player.</p><p>Ability to work independently and with internal and external customers.&nbsp;</p><p>Ability to solve complex issues and identify and implement creative solutions.&nbsp;</p><h4>Licenses/Certifications Required</h4>Licensed Clinical Social Worker (LCSW); Current and unrestricted California License or Registered Nurse (RN); current and unrestrited California License.<h4>Licenses/Certifications Preferred</h4>Certified Case Manager (CCM)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Please note that a Licensed Clinical Social Worker is only required when Master's Degree in Social Work. Licensed Clinical Social Worker not required with Associate's or Bachelor's Degree in Nursing.&nbsp;</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Social Worker, Registered Nurse, Nursing, Palliative, Hospice, Service, Healthcare                                                    </p>

Supervisor, Care Management

<p><b>Salary Range:&nbsp;</b>&nbsp;$135,136.00&nbsp;(Min.) -&nbsp;$175,676.00&nbsp;(Mid.) -&nbsp;$216,218.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Director, Marketing Strategy Creative and Member Communications oversees all Marketing areas and the Creative Services unit. The Director is responsible for supporting senior leadership in change management efforts that unify the teams to ultimately provide an end-to-end comprehensive experience in how it supports all line of business (LOBs) across the enterprise. Direct and enhance all branding efforts for L.A. Care's products and services, leading a matrixed team in a cross-functional environment. In close collaboration with leadership and internal teams, the Director develops strategic initiatives to achieve and sustain market growth. This position is responsible for overseeing marketing operations and sales support functions and requires proactive collaboration with key stakeholders to drive successful growth and retention strategies.</p><p>The Director leads and oversees the Annual Marketing Plan development, actualization and monitoring efforts. This includes sub-product marketing annual plans that also encompass Go-To-Market efforts for each LOB. A key aspect of this position is leading the strategic planning and program execution for growth and retention initiatives across L.A. Care’s direct lines of business. The Director also manages features of annual L.A. Care Brand marketing programs. This position emphasizes developing and executing strategies that build a positive brand identity, attract new members, and support retention of existing members through integrated marketing campaigns and programs that educate consumers on the benefits.</p><p>This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports. Develops strategic plans, drives change and influences critical business outcomes. Oversees operations, ensuring efficiency and effectiveness.</p><h4>Duties</h4><p>Provide strategic oversight of the teams, ensuring creative initiatives align with overall marketing strategy and brand positioning. Collaborate closely with key stakeholders to provide high-level guidance when needed, set priorities, review major outputs and ensure brand consistency is maintained.</p><p>Partner with internal teams and advertising vendors to develop comprehensive annual Marketing plans that align with L.A. Care’s enterprise goals and objectives while advancing overarching business and product-specific objectives through effective Go-To-Market strategies. Lead cross-functional unit workgroups to compile relevant data required to develop annual plans. Develop a product-based and master calendar of Marketing activities for transparency and alignment with business partners. Business plan roadmaps will reflect the development of a plan from start to end with a comprehensive analysis of market conditions, strategy and tactics. Interface directly with sales leadership to consider all business and regulatory state requirements and/or restrictions. Develop and maintain product dashboards for transparency and to be shared with the senior and executive management.</p><p>Develop and drive strategies to streamline and eliminate redundancies and irrelevant touchpoints resulting in a consistent and cohesive end to end member journey.&nbsp; Lead development and execution of the go to market strategy across all LOBs.&nbsp; Ensure regulatory compliance is adhered to in all marketing outputs. Develop and execute on organizational brand strategy, communication and creative elements into product advertising. Define the strategy and deliver member marketing programs within the organization centered on the education and engagement of our members, and retention/loyalty programs aimed at sustainable growth.</p><p>Provide end to end marketing services including campaign management, media buying, creative services, targeted messaging, digital marketing services, and marketing response metrics tracking/reporting. Manage all aspects of a campaign, including deliverables, timelines, asset trafficking, budget tracking and vendor management. Create, establish and maintain appropriate tools and processes to keep deliverables on time and on budget. Direct, oversee, and influence improvements for current and future systems, process flows and service channels as necessary. Develop and implement the marketing team’s strategic plan, including budget development and management, performance tracking, and vendor management supported by Return on Investment (ROI) analysis. Responsible for annual investment strategy with associated budget development ensuring alignment with key stakeholders on budget allocations. Prepare and present Board of Governor (BOG) motions for marketing budgets.</p><p>Lead cross-functional marketing teams across all lines of business to anticipate future product needs and develop proactive marketing solutions that address the challenges of both current and prospective members. Develop a service plan for all key stakeholders by engaging with leadership to identify areas of marketing support and opportunities for cross-functional collaboration. Facilitate resources, develop marketing collateral and establish working tactics to help grow and retain membership for all products with the Sales team.</p><h4>Duties Continued</h4><p>Manage a dedicated marketing team to develop and enhance internal and external marketing partnerships. Develop goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees. Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals. Lead discussions on policy operationalization and oversees key policy perspective sharing. Conduct strategic planning to utilize resources to meet current and future departmental and Enterprise-wide goals. Lead discussions on policy operationalization and oversee key policy perspective sharing. Manage budgets and resources effectively. Identify and actualize enhancements to support company vision. Develop and maintain relationships with key stakeholders.</p><p>Perform other duties as assigned.</p><h4>Education Required</h4>Bachelor's Degree in Marketing or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><strong>Required:</strong></p><p>At least 7 years of experience in marketing, advertising, healthcare administration, or product brand management.</p><p>At least 3 years of experience in managing healthcare marketing/advertising.</p><p>At least 6 years of lead, supervisor/ management experience with demonstrated increasing levels of successful planning and results.</p><p>Experience in strategic marketing planning, branding, and campaign development.</p><p>Experience leading teams, projects, initiatives, or cross-functional groups.</p><h4>Skills</h4><p><strong>Required:</strong></p><p>Excellent people management skills.</p><p>Strong organizational, planning and project management skills, including flexibility to handle multiple</p><p>assignments and projects, changing priorities, and compressed deadlines.</p><p>Proficient in MS Office, including Word and Excel.</p><p>Excellent interpersonal, negotiation, verbal and written communication skills.</p><p>Excellent organizational and project management skills.</p><p>Ability to work well in a team and matrixed work environment and collaborate effectively with team members and other departments.</p><p>Marketing skills that include multicultural marketing, member communications, collateral development,</p><p>internet marketing, analytics, reporting, budget development and management.</p><p>Ability to successfully develop and execute different marketing levers, such as traditional and non-traditional</p><p>advertising tactics, as well as effective cross functional project management.</p><p>Ability to think long-term and develop strategies that align with the overall goals of the organization.</p><p>Demonstrated ability to make sound and timely decisions.</p><p>Ability to adapt to changing situations and adjust strategies accordingly.</p><p>Ability to adapt to a fast-paced and evolving environment and to lead others through change.</p><p>Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Healthcare Administration, Healthcare                                                    </p>

Director, Marketing Strategy Creative and Member Communications

<p><b>Salary Range:&nbsp;</b>&nbsp;$77,265.00&nbsp;(Min.) -&nbsp;$100,445.00&nbsp;(Mid.) -&nbsp;$123,625.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor, Customer Solution Center Appeals and Grievances is responsible for direct supervision and support of the team responsible for the intake, research, resolution, tracking, trending and reporting within the Appeals and Grievances department. This position will be accountable for leading and directing the work for the Appeals and Grievances department by monitoring the research, negotiation and resolution of all types of appeals and grievances to ensure thorough investigations are completed as outlined in the company policies and procedures. Provides support and ownership of cases identified as escalated, complex and/or multi-issue appeals and grievances on an as needed basis. Collaborates with internal departments to ensure timely resolution. This position will be responsible for analyzing and trending for all appeals and grievances. Responsible for the development and maintenance of the appeal and grievance Policies and Procedures, workflows, Member correspondence, and training as needed, or on an annual basis. The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Evaluate daily reports to ensure individual and team Key Performance Indicators (KPIs), SLAs, Performance Scorecards meet regulatory requirements.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Provide direction to staff for complex/sensitive member and provider inquiries, concerns, complaints, appeals, and grievances. Conduct weekly 1:1s with direct reports.</p><p>Build and maintain strong working relationships with internal departments involved in appeal and grievance resolution.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Development, maintenance and implementation of P&amp;Ps, workflow and training.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Audit preparation and providing recommendations for Corrective Action Plans from state regulatory agencies.</p><p>Supervise staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p><b>Required:</b></p><p>At least 3 years in a healthcare setting in Grievances and Appeals, Compliance, Claims or Call Center.</p><p>At least 2 years of leading process, program, or staff or supervisory experience.</p><p><b>Equivalency:</b>&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><p><b>Preferred:</b></p><p>Previous experience in Managed Health, preferably in Customer Service, Appeals and Grievances and/or Claims.</p><h4>Skills</h4><p><br><strong>Required:</strong><br>Ability to manage and organize large volumes of data.</p><p>Knowledge of regulatory and accreditation entities and their requirements.</p><p>Excellent verbal and written communication skills and interpersonal skills.</p><p>Good working knowledge of licensure and regulatory requirements, and accreditation standards.</p><p>Ability to work independently.</p><p>Ability to solve complex issues and identify creative solutions.</p><p>Computer ease and literacy with Microsoft Office (Word, Excel, Power Point, Access, &nbsp;and Visio).</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.</p><p>This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned</p><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Call Center Manager, Call Center Supervisor, Claims, Call Center, Customer Service, Insurance                                                    </p>

Supervisor, Customer Solution Center Appeals and Grievances

<p><b>Salary Range:&nbsp;</b>&nbsp;$77,265.00&nbsp;(Min.) -&nbsp;$100,445.00&nbsp;(Mid.) -&nbsp;$123,625.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Procurement Systems Analyst II is responsible for the day-to-day administration and maintenance of the procurement system to ensure the system functionalities align with the end-to-end procurement process from vendor onboarding through sourcing, contracting, and the procure-to-pay cycle. This position applies logic and accuracy to troubleshoot system issues to determine root cause and viable solutions, develops test plans, coordinates User Acceptance Testing (UAT) and validation, and documents test results. This individual supports short and long term operational and business initiatives for the Procurement Department, and has primary responsibilities that include implementing new systems and/or processes that comply with the organization's policies, participating in system enhancement and upgrade efforts, performing analyses to identify opportunities for optimizing the procurement operation, developing user-friendly training materials, and providing training to internal and external stakeholders.&nbsp; When performing this role, the Procurement Systems Analyst II actively seeks guidance, consultation, and/or approval from other members of the procurement team, legal team, business owners, and other departments as needed.&nbsp; </p><h4>Duties</h4><p><br>Provide system implementation support such as reviewing functional specifications and application design documents for accuracy, mapping business requirements (including processes, flow diagrams, and use case scenarios) to functional specifications, writing test scripts and documenting the results, participating in User Acceptance Testing (UAT), and coordinating with other business units to participate in UAT.&nbsp;</p><p>Administer the procurement system to ensure user access adheres to segregation of duties and the organization's policies, timely action is taken to troubleshoot and resolve system issues, potential fixes/enhancements are tested and validated in the Test environment (with test results documented), applicable approval(s) are obtained prior to deploying fixes/enhancements in Production, validation of the fixes/enhancements occur once they are deployed, and system upgrades and/or patches are installed and current. &nbsp;&nbsp;</p><p>Assist with migrating data from legacy systems to new systems and validating the accuracy and quality of the migrated data.</p><p>Develop and maintain procedures for various aspects of the Procurement operation.</p><p>Create and maintain training materials.</p><p>Conduct user training for internal and external audiences.</p><p>Analyze and synthesize data gathered from different applications to generate meaningful reports for distribution within and outside of the Procurement Department.</p><p>Draft clear communications to distribute to internal and/or external stakeholders.</p><p>Assist with process and system improvement efforts.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Information SystemsIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4><h4>Experience</h4><p><br><b>Required:</b><br>At least 3 years of experience in using SAP Ariba or other procurement systems system (e.g., Jaggaer).</p><p>At least 4 years of experience handling and resolving system and/or process concerns of users and vendors. &nbsp;&nbsp;</p><p>Experience in administering and maintaining SAP Ariba or other procurement systems (e.g., Jaggaer) to ensure efficiencies in the end-to-end procurement process from vendor onboarding through invoice processing. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><p>Experience in performing system implementation activities including, but not limited to, gathering and documenting business requirements to map to functional specifications, developing test scripts, and performing UAT to validate test scripts and document results.</p><p>Experience in conducting root-cause analysis to implement sustainable process and/or system improvements.</p><p>Experience in developing training materials (using diverse media) for internal and external stakeholders.</p><p>Experience in organizing and conducting in-person and virtual training sessions for different audiences.</p><p><b>Preferred:</b><br>Prior experience in performing various procurement functions such as onboarding and optimizing vendor base, negotiating purchases, administering and/or managing contracts, controlling maverick spends, and managing cradle-to-grave RFx activities.</p><p>Prior experience in executing successful procurement system implementations and/or conversions.</p><p>Prior experience in integrating SAP Ariba with other SAP and/or non-SAP applications.</p><h4>Skills</h4><p><br><strong>Required:</strong></p><p>Strong technical skills including, but not limited to, advanced proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and Visio.</p><p>Ability to write test scripts that validate various functional aspects of the SAP Ariba application throughout the end-to-end procurement cycle from vendor onboarding through the contracting process and procure-to-pay.</p><p>Working knowledge or understanding of procurement activities such as vendor onboarding and management, procure-to-pay, contract management and administration, and sourcing.</p><p><br>Ability to troubleshoot system issues and make recommendations to improve functionality.</p><p>Ability to work within a team environment, securing buy-in and agreement through collaborative efforts.</p><p>Exceptional verbal and written communication and presentation skills.</p><p>Ability to be flexible and adapt to change.</p><p>Ability to apply logic and critical thinking when performing any task (e.g., root cause analysis, system troubleshooting).</p><p>Strong organizational skills with the ability to manage and complete multiple (sometimes competing) priorities promptly within limited timelines.</p><p>Ability to work independently, accurately (a keen attention to details is critical), and in a timely manner with minimal supervision.</p><p>Ability to listen, analyze issues, distinguish true needs, and recommend practical solutions.</p><p>Self-motivated and resourceful to gather the necessary information to complete projects/tasks accurately and promptly.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                </p>

Procurement Systems Analyst II

<p><b>Salary Range:&nbsp;</b>&nbsp;$88,854.00&nbsp;(Min.) -&nbsp;$115,509.00&nbsp;(Mid.) -&nbsp;$142,166.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Program Manager (PM) II oversees one or more programs ensuring that the department management and key stakeholders define the program goals.&nbsp; </p><p>This position is responsible for developing program assessment protocols for effectiveness and quality improvement.&nbsp; </p><p>The PM II maintains the program standards of quality and performance.&nbsp; </p><p>This position oversees the program budget for maximum utilization of resources.</p><h4>Duties</h4><p>Participates and recommends in setting program goals and objectives. Ensure team members have the resources needed to meet their objectives.</p><p>Provide recommendations on financial management of assigned programs including developing, tracking, and updating budgets; monitoring monthly projections and actuals; obligated funds notifications; anticipate budget modifications and other financial matters.</p><p>Monitors program operations for quality, efficiency and effectiveness.</p><p>Utilizes a client relationship management (CRM) or another system to organize information and facilitate outreach communications, perform forecasting, and measure the performance of programs.</p><p>Develop and implement annual work plans; ensure timely and high-quality reviews and submissions of deliverables; Prepare scopes of work and monitoring service delivery.</p><p>Work with key stakeholders on program implementation and facilitate communications with cross-functional departments on the status of ongoing activities, manage compliance to scope and reporting requirements.&nbsp; Obtain approvals from management.</p><h4>Support new business/ program development including cost proposals, recruitment, collaborating, research/writing, coordinating activities. </h4><h4>Duties Continued</h4><h4>Identify issues or potential risks, consult with the key stakeholders and management, and make informed decisions on how to address issues, communicating when appropriate with senior management.</h4><h4>Review, edit, and contribute to technical deliverables and manage field assignments as required.</h4><h4>May work with vendors, consultants and government agencies that may include vendor management responsibilities.</h4><p>Perform other duties as assigned.</p><h4>Education Required</h4>Bachelor's Degree in Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Related Field<h4>Experience</h4><p>At least 4 years of work experience performing problem solving, policy, and/or program implementation.</p><h4>Skills</h4><p><b>Required:</b></p><p>Ability to work and communicate effectively with internal and external key stakeholders.</p><p>Demonstrated critical thinking, problem solving, and program planning and implementation skills.</p><p>Demonstrated strong writing and communication skills.</p><p>Demonstrated ability to synthesize and analyze qualitative and/or quantitative data.</p><p>Knowledge of health care operations or health care systems.</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Certificate in Program ManagementProgram Management Professional (PgMP)<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p><b>Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p><b>L.A. Care offers&nbsp;a wide range of benefits including</b></p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Relationship Manager, Customer Service                                                    </p>

Program Manager II Regulatory Operations & Delegation Oversight

The&nbsp;Skilled Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<p></p><p></p><h1>Keep America Moving. Drive your Technician Career with AutoNation.</h1><p>At AutoNation, we don’t just service vehicles, we support the people who keep them running. As America’s most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.</p><h1>Why You’ll Love Working Here:</h1><ul><li><p>Competitive pay and benefits</p></li><li><p>Paid training and OEM certification support</p></li><li><p>Opportunities to grow into Service, Sales, Management, Regional and Executive roles</p></li><li><p>Career options coast to coast through our nationwide footprint of locations</p></li></ul><h1>What We’re Looking For:</h1><ul><li><p>Valid driver’s license</p></li><li><p>A passion for cars and customer service</p></li></ul><p>Apply today and join a team that values your skills and invests in your future.</p><h1>What are the day-to-day responsibilities?</h1><ul><li><p>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</p></li><li><p>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</p></li><li><p>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</p></li><li><p>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</p></li><li><p>Documenting work performed on each vehicle on the repair order.</p></li><li><p>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</p></li><li><p>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</p></li><li><p>Providing an exceptional customer experience to drive loyalty</p></li></ul><h1>How will I know if I am successful?</h1><ul><li><p>The performance of a Skilled Technician is measured by achieving:</p></li><li><p>Targeted production</p></li><li><p>Targeted sales</p></li><li><p>Targeted Customer Satisfaction Index</p></li></ul><h1>What are the requirements for this job</h1><ul><li><p>High School diploma or equivalent</p></li><li><p>2+ years experience as an automotive technician</p></li><li><p>Automotive technical training (varies based on store needs)</p></li><li><p>Attention to detail</p></li><li><p>Organization and follow-up skills</p></li><li><p>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</p></li></ul><h1>What are the opportunities for career growth?</h1><ul><li><p>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</p></li><li><p>Master-Certified Technician</p></li><li><p>Service Advisor</p></li><li><p>Service Management</p></li></ul><p></p><p></p><p></p><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p></p><p></p><p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br>&nbsp;</p><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

1, 308 Procurement / Operations Jobs