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Motor Vehicle Direct Client Service Specialist I
Overview
The Motor Vehicle Direct Client Service Specialist will assist the public by phone, mail, and electronic communication with services at the Rutland DMV. Responsibilities include reviewing, verifying, and processing applications for motor vehicle registrations, driver's licenses, and reinstatements, ensuring accuracy and completeness.
The role also includes providing clear and accurate information to the public, maintaining accountability for fees and audits, completing weekly reports, managing office supply inventory, and researching transactions conducted at all DMV offices. Regular interaction with the public and handling a variety of applications are key parts of this position.
This position will work 7:45am - 4:30pm, Monday to Friday.
Who May Apply
This position, Motor Vehicle Direct Client Service Specialist I (Job Requisition #55294), is open to all State employees and external applicants.
If you would like more information about this position, please contact Kara Eaton at kara.eaton@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.
Environmental Factors
Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Due to significant public contact exposure to contagious illnesses is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Occasional trips outdoors when verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Overtime work may be required.
Minimum Qualifications
Two (2) or more years of experience in a customer or client service role that includes significant public contact AND regular use of computer programs.
OR
Six (6) months or more of work experience in the Vermont Department of Motor Vehicles.
Special Requirements
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.