Hispanic Diversity
Staff Engineer

Staff Engineer

locationPhoenix, AZ, USA
PublishedPublished: 2/11/2024
Full Time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

We are seeking a dynamic and forward-thinking Staff Engineer to join the Global Servicing Technology team at American Express. As a key member of our organization, you will be responsible for driving technological innovation, architecting scalable solutions, and providing leadership to a team of highly skilled engineers. The ideal candidate will have a proven track record of designing and implementing cutting-edge systems, a passion for emerging technologies, and a commitment to driving excellence in a fast-paced, global environment.

Key Responsibilities

Technical Leadership:

  • Provide strategic technical leadership to the Global Servicing Technology team, influencing the direction of technology solutions and ensuring alignment with business goals.
  • Mentor and guide a team of engineers, fostering a culture of continuous learning, collaboration, and innovation.

Innovation and Technology Roadmap

  • Collaborate with cross-functional teams to define and execute a technology roadmap that supports the evolution of Global Servicing capabilities.
  • Stay abreast of industry trends, emerging technologies, and best practices, integrating relevant innovations into the organization's technical strategy.

System Architecture and Design

  • Lead the design and architecture of complex, scalable, and reliable systems that meet business requirements and performance objectives.
  • Ensure that solutions are aligned with enterprise architecture standards and principles.

Collaboration and Communication

  • Work closely with product owners, business analysts, and other stakeholders to understand business needs and translate them into technical requirements.
  • Effectively communicate technical concepts to non-technical stakeholders and foster collaboration across teams and departments.

Quality Assurance and Best Practices

  • Drive engineering excellence by promoting best practices in coding standards, code reviews, testing methodologies, and deployment processes.
  • Implement and champion DevOps practices to enhance the efficiency and reliability of the development and deployment lifecycle.


- Bachelor's or Master's degree in computer science, Engineering, or related field.

- Proven experience as a technical leader or Staff engineer in a large-scale, global organization.

- Strong expertise in system architecture, design patterns, and software development best practices.

- Proficient in multiple programming languages and technologies.

- Excellent communication and collaboration skills.


- Experience in the financial services industry.

- Knowledge of emerging technologies such as AI, blockchain, and cloud-native architectures.

- Familiarity with Agile/Scrum methodologies.

If you are passionate about shaping the future of technology in the financial services industry and thrive in a collaborative, fast-paced environment, we invite you to apply for this exciting opportunity to contribute to the success of American Express and its customers.

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.