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Sr Service Coordinator

companymhmr_wpd
locationFort Worth, TX, USA
PublishedPublished: 12/8/2023

Description 

I) Job Purpose

This role as the Sr. Service Coordinator monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.  Performs service management function for all residents needing assistance.  Provides limited case management (i.e., evaluation of social, psychological and physical needs and the development of a service plan) for resident when such services are not being provided by the general service community.  Educates residents on service availability, application procedures, residents rights, etc. for both individually and as a group.  Reports all suspected abuse situations to the appropriate agency.  Sets up volunteer support programs through MHMR organizations any other community aspects.

II) Essential Functions

A) Provide Service Coordination to a specific caseload (minimum of 18) and to provide support through example to new Service Coordinators (SCs) or SCs that are identified as needing additional skills.  

B) Demonstrate the understanding planning, program availabilities, goal setting, development the PDP, monitor services, and other aspects for all programs (i.e., Person Centered, Medicaid, Direct Choice Selection, Setting Rules, TAC and other appropriate handbooks, and others).

C) Adhere to all rules and regulations for state, federal, MHMR and all other aspects that relate to position.

D) Continue education (i.e., SC Assessment annually, TWC referrals, guardianship, CFC assessment as assigned) and other aspects of the profession. 

E) Crisis situations follow procedures and approve best practices (i.e., understanding differences between provider responsibilities and Authority’s).

F) Continue communication with all appropriate personal regarding (i.e., peer, staff, provider, authorities, Program Managers, and other).

III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities

A) MHMR policies and operating procedures. 

B) HHCS rules and regulations related to HCS/TxHmL and Billing Guidelines. 

C) Have experience and expertise in HCS as a SC.

D) Ability to work independently as a team in both routine and crisis situations.

E) Ability to communicate the role and tasks of a SC. 

F) Demonstrates good teaching skills.

G) Ability to utilize Netsmart to document the tasks required. 

H) Ability to produce quality work in stressful situations; tackle tough assignments. 

I) Possess independent decision-making skills. 

J) Ability to maintain professional interpersonal working relationships. 

K) Ability to maintain confidential files and matter.

L) Ability to independently plan and organize work.

M) Ability to establish and maintain effective working relations with supervisors, co-workers, and staff working for outside agencies. 

N) Ability to prioritize workload and be self-directed. 

IV) Internal & External Customer Service

A) This position requires internal and external contacts (community resources and organizations, clients, families and the general public, public/private providers, state office staff, auditors, accreditation organizations, other state programs like DFPS (Department of Family and Protective Services), TSHS, TDHS, etc.)  The employee will provide these using written and/or verbal skills, in person and/or by telephone.

V) Travel

A) Adhere to MHMR Mileage and Travel reimbursement policy and any other aspect regarding travel.

B) Minimum of 80% local travel using personal vehicle. In addition, travel out-of-area for training and meetings. 

C) Occasionally agency vehicle could be utilized. 

VI) Equipment Used

A) Utilized as required for position.

Lifting Requirements 15-25#

Minimum Requirements 

VII) Minimum Qualifications

A) Minimum Education: Bachelor’s Degree

B) Defined Education: Health/Human Services

C) Preferences: Health/ Human Services Acceptable degrees include Applied Behavior Analysis, Behavioral Services field, Communication Disorders, Criminal Justice, Counseling, Education, Family Studies, Gerontology, Educational Psychology, Health/Human Services, Human Growth and Development, Medicine, Nursing, Physician Assistant, Psychology, Rehabilitation, Social Services field, Social Work, Sociology, and Special Education

D) Substitutions: 

E) Years’ Experience: One (1) Year as an HCS SC

F) Defined Experience: Working directly with Individuals with IDD

G) License/Certifications: Valid Texas Driver’s license

H) Special Courses: N/A

I) Supervisory Experience: N/A

VIII) Agency Requirements

A) All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.

B) This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and/or the Division/Director.

C) Assigned work hours may change as the needs of the agency change.

D) The Functional Title of this position may change as the needs of the agency change.

E) All work will be completed within the scheduled work hours. All non-exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.

F) MHMR reserves the right to change, add to or eliminate positions as it deems appropriate. 

G) Employment is at will, as well as agency needs may change.

H) Agency dress code is to be always followed.

I) Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their departments as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.

This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and /or the Division/Director.

Assigned work hours may change as the needs of the agency change.

The functional Title of this position may change as the needs of the agency change.

All work will be complete within the scheduled work hours.  All non-exempt (hourly) employee are expected to clock In and out for each work shift, no work done should be done off the clock.

Prior approval from supervisor is required for all Paid Time Off (PTO) and Overtime.

MHMR reserves the tight to change, and to or eliminate a position as it deems appropriate.

Employment is at will, as well as agency needs may change.

Agency dress code is to be followed at all times.

Physical on-site presence, including regular attendance and punctuality is an essential function of this position.  Any change or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Our Benefits:

Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• Life insurance and additional supplemental accident and hospitalization plans

• 401a match and 457 deferred compensation plans

• Paid vacation and holidays; varied flexible work environment locations

• Annual tuition reimbursement program

• Student Loan Forgiveness

• Professional development programs and training

• And more…..

Insurance eligibility:

• Full time employees begin 1st of the month following hire date

• Market driven positions (full time or part time) begin immediately after hire date

• Select part time market driven positions are eligible for most insurance plans

• Substitute status jobs are not eligible for benefits

For more information, click https://www.mhmrtarrant.org/benefits/ 

Additional Information

*MHMR of Tarrant County (“MHMR”) and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as “Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates – MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website www.mhmrtc.org