Hispanic Diversity
HCM Systems Analyst

HCM Systems Analyst

locationUnited States
PublishedPublished: 2/8/2024
Full Time

Welcome to Whataburger Careers!

This position leads complex system and process configuration based on the needs of the business and supports the day-to-day operations of Whataburger’s Workday Human Capital Management Systems (HCMS). Provides functional and technical guidance to all Human Resources functions to support the development of Support Systems and Operations end users as it relates to the utilization of Workday HCM and components. Takes ownership of analyzing, enhancement, and run-the-business requests. Consults with key business stakeholders to elicit and develop business and technical requirements. Responsible for developing and supporting the configuration, operations, maintenance, testing, troubleshooting, and reporting of Workday HCM.


  • Serves as a Workday Reporting expert to provide design concepts, collaborate with relevant functional areas, and take future product direction into account.  Develop solutions, reports, dashboards, and analytics to align with customer requirements.
  • Provides functional and technical support of HCMS. Serves as a primary source for tier 2/tier 3 technical advice, guidance, and support to Whataburger Family Members in the utilization of the HCMS and components.
  • Develops and maintains integrations and interfaces associated with the multiple modules within the HCMS.
  • Conducts research to explore alternative troubleshooting options and ensure they are considered, evaluated, and communicated; makes recommendations and educates our customers on best practices.
  • Identifies risks and issues and escalates as necessary.
  • Researches and documents recommendations or solutions for upgrades, improvements, issue resolution, and strategies to ensure a stable, available, and protected technical infrastructure.
  • Conducts extensive system testing and User Acceptance Testing for enhancements and/or break-fixes. Supports and maintains modifications, utilities, and tools associated with the HCMS and integrated third-party vendors.
  • Provides HCMS administration and maintenance as necessary. Maintains key aspects of the system and modifies as business requirements change. Consults with the business and acts as a key contributor to influence and provide input for changes to the system.
  • Initiates and/or contributes to the development of accurate documentation of business requirements, training materials, process narratives, and process flows.
  • Assists with project planning, documentation, communication, development, training, and implementation activities as needed.  
  • Works with Information Technology Department and other Departments as required to provide user support and systems analysis and to leverage technology solutions to meet customer requirements.


  • Bachelor’s Degree in Business Administration, Human Resources, Information Systems, or related area required. An equivalent combination of education and/or experience will be considered.


  • 2+ years hands-on experience with support and administration of Workday HCM
  • 2+ years’ experience with support and administration of one or more Workday modules required: Payroll, Core HCM, Advance Compensation, Performance and Talent Management, Recruiting\Onboarding, Learning and Development (prefer Extend Enterprise), Time Administration, Benefits Administration or Reporting Development/Administration
  • Advanced experience in Business Process configuration, Security and Organization Management a plus
  • 5+ years’ experience preferably in restaurant industry


  • Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
  • Workday experience required
  • Advance proficiency in one or more Workday modules required: Payroll, Core HCM, Advance Compensation, Performance and Talent Management, Recruiting\Onboarding, Learning and Development (prefer Extend Enterprise), Time Administration or Benefits Administration 
  • Advance proficiency in supporting one or more Workday processes preferred: Business Process configuration and Organization Management, Reporting Writer, PRISM, Workday Extend, Integrations EIB, Workday Core Connectors, Workday Studio and Workday Security
  • Proficiency in Talent Management Applicant tracking systems and Client Relationship Management software (Phenom, Symphony Talent, or Avature) a plus
  • SQL database/report writing preferred
  • Understanding of database design, structure and functions preferred
  • Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
  • Ability to work in a team environment


  • Expected to work the necessary time to satisfactorily fulfill job responsibilities
  • Must be able to report to work timely and as required by operational/business needs
  • Must be able to work a full-time schedule and work outside of normal business hours when necessary
  • Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary
300 Concord Plaza Dr San Antonio TX 78216-6903