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Director, Professional Services

Director, Professional Services

companyInsperity
locationHumble, TX 77339, USA
PublishedPublished: 6/13/2024
Full Time

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at  Insperity.com.

 Why Insperity?

 Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. 

Director, Professional Services 

We are currently seeking a Director, Professional Services to join our team. This position is responsible for directing the software and hardware implementation teams with the goal of successfully implementing Insperity’s workforce management tools on time and within budget, providing effective customer training, and maintaining high customer satisfaction. 

Responsibilities:

 • Reviews incoming sales orders and works with Sales & Marketing management to ensure complete and accurate order information.

• Assigns incoming implementation projects to an Implementation Team and balances project workload assignments based on workload, number of projects, and skill sets.  

• Ensures team effectiveness through providing team members with timely and constructive feedback.

• Manages the triaging of technical issues.

• Escalates technical issues to applicable personnel in a timely fashion and follows through to resolution.

• Acts as liaison with the Technology Department and coordinates efforts to resolve issues with Department management.

• Ensures that the implementation teams are properly reporting issues in Mantis and attends weekly meetings on open items in the system.

• Act as a client advocate for timely resolution of outstanding issues in weekly meetings.

• Tracks ongoing project performance and financial metrics, identifies, and manages variances.

• Handles escalated implementation issues either through direct contact with the customer or by coaching the implementation team.

• Provides guidance and insight to assist implementation teams in closing projects and maintaining focus.  

• Stays current on any and all changes to Insperity’s software products and services.

Qualifications:

• Bachelor’s Degree in Business Management, Computer Science or a related field is required.

• Ten or more years of experience in a software implementation environment including managing software implementation teams is required.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.