Business and Research Analyst
Business and Research Analyst
Harvard Graduate School of Education
Under the direct supervision of the Assistant Dean of Admission and Financial Aid, the Business and Research Analyst will support program processes within the Harvard Graduate School of Education (HGSE) instance of Slate, HGSE’s comprehensive system for admissions and enrollment management. The Business and Research Analyst will work to ensure that HGSE’s enrollment technology supports the future vision of HGSE’s enrollment management, providing a best-in-class applicant and user experience.
The Business and Research Analyst will work with key stakeholders across HGSE to understand differing business needs and implement new processes to optimize efficiency and user experience. They will have a deep understanding of database management, core business processes as well as the capabilities and functionalities of Slate.
As the primary administrator of the school’s Slate instance, the Business and Research Analyst will be a key problem solver, working to maintain a complex and varied enrollment process supporting applicants enrolling in a broad set of programs with unique needs. Within Slate, they will work across all aspects of the system to support enrollment goals, including support of events, interviews, communications, file evaluation and reader process, and others as needed. They will also be responsible for maintaining back-end functionality including the data model, queries, rules, and other functions that maintain data integrity and support admissions processes.
The Business and Research Analyst will compile and analyze data regarding the potential market for prospective applicants, including trends, locations, profiles, demographics, key decision factors, outcomes, etc. They will evaluate data regarding HGSE’s market position and benchmark against other institutions. In partnership with the Associate Directors of Admission, they will design surveys, polls, and other tools to capture and assess prospective student feedback regarding messaging, events, and campaigns.
The role requires a cross-functional and high-level oversight of enhancements to existing - and new - functionality. The Business and Research Analyst will create new product initiatives that support the overall enrollment goals of the university and move the institution forward in achieving its aspirations in the areas of lifelong learning, personalized educational experiences, and customized learning journeys.
- Minimum of two years’ post-secondary education or relevant work experience
Additional Qualifications and Skills
Any Candidate wishing to be considered must supply a cover letter in addition to their resume
- Bachelor's degree in Computer Science, Business Administration, Management, or a related field required.
- 3 years of admissions or enrollment experience with increasing responsibility.
- Experience with SQL and/or understanding of relational databases.
- Relevant exposure to graduate enrollment processes. Experience with process and policy development.
- Work experience working with Slate as an admissions CRM is a plus.
- Familiarity with agile software development methodology is a plus. Proficiency with Excel. Ability to work and communicate with a broad group of stakeholders.
- Team spirit and good communication abilities.
- Strong organizational skills
- Knowledge of information technology applications, processes, software and equipment
- Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
Certificates and Licenses
- Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
HGSE is currently developing dynamic workplace models which will actively support a combination of on-campus and remote work (within a state in which Harvard is registered to do business) where business and operational needs allow. You and your manager will discuss the best schedule based on your role and operational need. If your role allows for remote work, please note that all remote work must be performed within a state in which Harvard is registered to do business (CA (Only Exempt), CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Please also note that Harvard will withhold each applicable state’s required tax and other withholdings from your paycheck for the time you work there.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
We regret that the Harvard Graduate School of Education does not provide Visa sponsorship
Work Format Details
This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
HGSE is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.
HGSE Human Resources values diversity in all forms and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions. We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows everyone to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school.
We do this by:
Hiring and retaining staff reflecting the diversity of those we serve
Providing employees opportunities to learn, grow, and be challenged
Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation
Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion
Communicating transparently and respectfully; and
Fostering an inclusive, respectful, and professional work environment
About the Harvard Graduate School of Education
Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Department Office Location
USA - MA - Cambridge
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Hybrid (partially on-site, partially remote)
00 - Non Union, Exempt or Temporary
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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